RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

2 hours, 29 minutes ago
Poland, Portugal, Ukraine
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Grafana HTTP JSON Kibana Postman REST API SQL
Apply Now
Influ2

Influ2

Influ2 is a person-based marketing platform revolutionizing B2B marketing by targeting decision makers and boosting conversion rates for global enterprises.

Professional Services
51-250
Founded 2017
$3M raised
View All Jobs 2

Description

  • Act as the primary technical contact between CSMs, Product/Development teams, and customers on complex support issues.
  • Investigate, troubleshoot, and resolve customer issues, bugs, and integration problems in a timely manner.
  • Own the full ticket lifecycle from opening through resolution, including tracking and stakeholder communication.
  • Diagnose root causes by digging into the product and related technical systems.
  • Escalate widespread customer issues and product bugs to engineering and product teams when needed.
  • Document recurring issues and resolutions in the internal knowledge base.
  • Provide clear status updates and solutions to both technical and non-technical stakeholders.
  • Support customers during the afternoon/evening shift to maintain team operations.

Requirements

  • 2+ years of experience in customer-facing technical support, ideally in a B2B SaaS environment.
  • Hands-on experience with customer support platforms and ticketing tools such as Pylon, Zendesk, Intercom, or Jira Service Desk.
  • Solid understanding of web technologies including HTTP, REST, JSON, cookies, tokens, and browser behavior.
  • Hands-on experience with Postman or similar API testing tools.
  • Upper-Intermediate English with the ability to communicate clearly with cross-functional teams and customers.
  • Strong problem-solving skills and the ability to troubleshoot issues independently.
  • Ownership and autonomy to manage priorities, handle challenging cases, and remain solution-oriented under pressure.
  • Product mindset with a user-centric approach to understanding how customers use the product.
  • Curiosity and willingness to stay updated on product changes and client setups.
  • Good knowledge of SQL databases, log analysis/monitoring tools like Grafana or Kibana, or automation tools like Zapier and Make is a plus.

Benefits

  • Remote flexibility with the freedom to work from your preferred location.
  • A schedule tailored for alignment with the team, including an afternoon/evening shift.
  • Generous and flexible PTO policy.
  • Flat organization with horizontal communication and no hierarchy in communication.
  • Opportunity to work with a fast-growing distributed team across ten countries.
  • Backed by a $15 million Series A and a cash-positive business for the past 18 months.
  • A company culture that emphasizes merit, competence, and equal employment opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Enroute

MCP Solutions Architect

Enroute 51-250 Internet Software & Services

Enroute is seeking an MCP Solutions Architect to support client AI integrations, resolve technical issues, and act as the liaison between customer engineering teams and the internal AI engineering team.

Mexico Full-time Mid Level Solutions Architect Technical Support Engineer
AWS Azure Docker Elasticsearch FastAPI GCP LLM Python Snowflake SQL
34 minutes ago
aidey

Technical Support Specialist

aidey 11-50 Professional Services

Aidey is hiring a Technical Support Specialist to support its Shopify optimization platform client by handling customer inquiries, troubleshooting issues, and delivering tailored support to brands and agencies.

Philippines Full-time Entry Level Technical Support Engineer
CRM HubSpot JIRA Shopify
1 hour, 59 minutes ago
Development Group,

NOC Engineer - Remote

Development Group, 11-50 Internet Software & Services

Development Group is seeking a Network Operations Center (NOC) Engineer to monitor client infrastructure, respond to incidents, and support the stability and availability of managed network services.

United States Full-time Junior Network Engineer Technical Support Engineer
$40k-$120k
Cisco Fortinet Juniper Network Security Palo Alto
1 hour, 59 minutes ago
aidey

Product Support Specialist (with developer-level skill)

aidey 11-50 Professional Services

Aidey is hiring a Product Support Specialist to support a Shopify-integrated ecommerce platform that helps merchants improve shopper experience and conversion through customer ticket handling, troubleshooting, and cross-team issue resolution.

Philippines Full-time Entry Level Technical Support Engineer
BigCommerce CSS HTML JavaScript Magento Shopify WooCommerce
1 hour, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers