RemoteLeaf Logo
Log in Sign up

Technical Support Engineer II

1 month ago
Anywhere
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
JavaScript Python SQL
Apply Now
Federato

Federato

Federato is an underwriting platform for insurance carriers that provides real-time insights to encourage empowerment, good risk-taking, and strong decision-making at all levels of underwriting. Their RiskOps platform brings speed and precision to unde...

Insurance
11-50
Founded 2020
$40M raised
View All Jobs 2

Description

  • Resolve moderately complex technical issues escalated from Level 1 support, including data validation, workflow troubleshooting, and configuration analysis.
  • Use SQL to pull data, validate customer reports, and support root cause investigations.
  • Document troubleshooting steps, findings, and customer-facing explanations in the ticketing system.
  • Provide structured escalations to Level 3 when deeper analysis or engineering involvement is required.
  • Contribute to internal knowledge base content by documenting solutions, patterns, and troubleshooting guides.
  • Assist with frontline support tickets when needed to ensure timely customer support.
  • Collaborate with Product, Forward Deployed Engineering, and Customer Success to troubleshoot issues and support customer growth.

Requirements

  • Solid working knowledge of SQL, including SELECT statements, joins, filtering, and aggregations.
  • Strong troubleshooting skills with the ability to identify issue patterns, analyze logs, and evaluate product behavior.
  • Clear and empathetic communication with both technical and non-technical audiences.
  • Ability to independently own and manage issues from escalation through resolution or clean handoff.
  • Demonstrated initiative in improving support documentation, proposing clarifications, and mentoring Level 1 engineers.
  • Ability to rapidly learn the Federato platform, including workflows, configurations, and troubleshooting tools.
  • Familiarity with Python or JavaScript for basic scripting, data checks, and reproducing issues; advanced proficiency is not required.
  • Experience supporting customer issues in a technical support or support engineering environment is implied by the role.
  • Bachelor’s degree or equivalent experience is not specified.

Benefits

  • $100,000 - $130,000 annual salary.
  • Total compensation includes stock options.
  • Benefits are included as part of the compensation package.
  • Additional perks are included as part of the compensation package.
  • Reasonable accommodations are available for individuals with disabilities during the application or interview process.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CookUnity

Product Support Engineer

CookUnity 251-1K Hotels, Restaurants & Leisure

CookUnity is hiring a Product Support Engineer to manage incident tracking and customer-impact investigations across product, engineering, CX, and business teams.

Latin America Full-time Mid Level Technical Support Engineer
Agile Postman SQL
3 minutes ago
RainFocus

Client Care Manager

RainFocus 251-1K IT Services

RainFocus is hiring a Client Care Manager to lead a distributed customer support team for its event software platform serving global enterprise clients.

United States Full-time Mid Level Technical Support Engineer
Salesforce
3 minutes ago
T

Founding Support Engineer

Talentpluto, Inc. 1-10 Recruiting

A remote early-stage startup is hiring a founding Support / Forward-Deployed Engineer to deploy its AI security infrastructure for Model Context Protocol and help enterprise customers adopt AI agents safely.

United States Full-time Senior Solutions Engineer Technical Support Engineer
$180k-$180k
3 minutes ago
Octopus Energy

Field Technical Delivery Specialist (North)

Octopus Energy 1K-5K Electric Utilities

Octopus Energy is hiring a field-based Tenant Power installation support specialist to help scale domestic solar and battery projects from ready-to-go to live operation across the UK.

United Kingdom Contract Mid Level Technical Support Engineer
18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers