Designated Services Engineer, Portworx

4 weeks, 1 day ago
Full-time
Junior
DevOps and Infrastructure
Pure Storage

Pure Storage

Pure Storage is a top all-flash enterprise storage company that simplifies data storage with modern, easy-to-manage solutions, driving business and IT transformation for organizations worldwide.

IT Services
1K-5K
Founded 2009

Description

  • Diagnose and resolve complex technical issues across the software stack, including Kubernetes, OpenShift, and major cloud providers.
  • Analyze system logs and telemetry to reproduce issues and identify root causes.
  • Partner with Engineering to develop long-term fixes and prevent recurring outages.
  • Manage the full lifecycle of technical support cases from triage through resolution.
  • Provide expert guidance during critical production phases and proof-of-concept deployments.
  • Translate technical resolutions into documentation and internal knowledge base articles.
  • Collaborate closely with Engineering and Product teams to improve product reliability and innovation.
  • Champion the customer voice to support customer success and platform adoption.

Requirements

  • Bachelor's degree in a technical field or equivalent related technical experience.
  • 2-4 years of experience in customer-facing technical support or SRE roles.
  • Deep technical proficiency with container orchestration platforms such as Kubernetes, OpenShift, or VMware Tanzu.
  • Experience with cloud infrastructure such as AWS, Azure, or IBM Cloud.
  • Proven ability to triage and resolve sophisticated software stack issues using debugging tools.
  • Strong English communication skills with the ability to explain technical concepts clearly to internal and external stakeholders.
  • Readiness to participate in shift rotations and on-call schedules for a global customer base.
  • Self-motivated ownership of customer outcomes.
  • Experience collaborating with engineering teams during high-pressure escalations.

Benefits

  • Annual base salary range of $107,000 to $183,000 USD.
  • Eligible for incentive pay and/or equity.
  • Flexible time off.
  • Wellness resources.
  • Company-sponsored team events.
  • Remote-friendly role (#LI-REMOTE).
  • Accommodations available for candidates with disabilities during the hiring process.

Interested in this position?

Apply directly on the company website

Apply Now

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