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Senior Account Strategist - Americas

4 weeks, 1 day ago
United States, Canada
Full-time
Senior
Account Manager
Sales and Business Development
WordPress
Apply Now
Human Made

Human Made

Human Made is an enterprise WordPress agency specializing in large scale WordPress builds, AI, migrations, and consultancy to future-proof organizations with tech strategy and bespoke development.

Media
51-250
View All Jobs 7

Description

  • Own the client experience from onboarding through ongoing account management.
  • Build senior-level client relationships and position Human Made as a strategic partner.
  • Lead structured, outcome-focused business reviews and drive clear decisions and next steps.
  • Handle difficult conversations when expectations drift or commercial terms need to be reset.
  • Identify, develop, and close expansion opportunities within the account portfolio.
  • Maintain forecasts, account data, and revenue reporting that leadership can trust for planning.
  • Work closely with delivery teams to ensure priorities, constraints, and expectations are clearly communicated.
  • Surface commercial and delivery risks early and act as the primary escalation point for account issues.
  • Translate client goals into account growth strategies and commercial outcomes.
  • Retain and grow client engagements while keeping work aligned to scope and budget.

Requirements

  • 3-5 years of experience in a web development agency working with WordPress or open source CMS platforms.
  • Experience building trusted relationships with senior stakeholders and discussing business outcomes, not just technical features.
  • Ability to manage and close opportunities while balancing commercial ambition with delivery reality.
  • Experience creating and actively using Account Growth Strategies to drive results.
  • Strong understanding of clients' businesses, stakeholders, and operating context.
  • Ability to identify expansion opportunities and meet individual sales targets consistently.
  • Experience maintaining realistic forecasts and accurate account and revenue data.
  • Comfort with early risk management and escalation in client and delivery discussions.
  • Based in the US East Coast, Midwest, or Eastern/Mid Canada.
  • Preferred experience working in enterprise client services or strategic consultancy environments.

Benefits

  • Salary of $80,000-$100,000 USD depending on experience.
  • Fully remote, async-first work environment.
  • Enhanced paid parental leave policy.
  • 35 days of holiday.
  • Enhanced sickness leave plus sickness and carers leave.
  • Company equipment and a remote working allowance.
  • Regular company retreats.
  • Conference and training budget.
  • Human Interest 401(k) plan for US employees or matched pension.

Interested in this position?

Apply directly on the company website

Apply Now

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