Enterprise Account Manager (UK)

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Spreedly Support

Spreedly Support

Spreedly is a global Payments Orchestration Platform that simplifies connecting to payment services worldwide with a single API. Securely integrate multiple payment gateways for efficient and flexible payment solutions.

Diversified Financial Services
51-250
Founded 2008
$81M raised

Description

  • Own a book of high-value customer accounts totaling approximately $3M+ in ARR.
  • Lead account planning and deliver quarterly business reviews with clear success metrics.
  • Build and maintain strategic multi-threaded relationships across customer organizations.
  • Maintain a proactive customer engagement cadence across assigned accounts.
  • Collaborate cross-functionally to remove blockers and influence internal roadmap decisions.
  • Forecast retention, expansion, and risk within the portfolio with accuracy.
  • Analyze product usage and customer data to identify growth opportunities and risks.
  • Drive renewal and upsell execution, including contract structuring.
  • Provide market and customer insights to inform GTM evolution and segmentation strategy.
  • Contribute to customer stories, reference programs, pricing feedback loops, and account planning using AI tools.

Requirements

  • 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales with quota-carrying or expansion responsibilities.
  • Experience with consumption-based or API-first SaaS models.
  • Proven success managing $3M+ ARR with strong retention and growth outcomes.
  • Excellent communication, value-based selling, and stakeholder management skills.
  • Operational discipline with tools such as Salesforce, Clari, and account planning platforms.
  • Ability to manage multiple priorities independently while influencing cross-functional outcomes.
  • Willingness to travel.
  • Background in payments, fintech, or infrastructure SaaS is preferred.
  • Experience operating in hybrid customer models such as self-serve, mid-market, and enterprise is valued.
  • Experience in startup-to-growth SaaS environments and during high-growth scaling periods ($20M–$100M ARR) is valued.
  • Experience navigating evolving product offerings and pricing models is valued.
  • Applicants must be legally authorized to work in the job location country and not require future sponsorship.
  • Finalist candidates must complete a successful background and reference check.

Benefits

  • Competitive salary plus equity.
  • Group life assurance and disability coverage.
  • Health Cash Plan through HealthShield with wellness benefits.
  • Pension contribution.
  • Open Paid Time Off policy plus 12 weeks paid leave for new parents.
  • Monthly home working and digital lifestyle stipend, new MacBook, and one-time accessory reimbursement.
  • $1,000 annual professional development stipend.
  • Flexible, remote-friendly work environment with visits to HQ in Durham, North Carolina for remote employees.

Interested in this position?

Apply directly on the company website

Apply Now

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