Financial Advisor Operations Specialist

1 hour, 11 minutes ago
Full-time
Mid Level
Customer and Technical Support
Human Interest

Human Interest

Human Interest is an affordable, full-service 401(k) and 403(b) provider that aims to simplify retirement savings for small and medium-sized businesses. They offer zero transaction fee plans, financial education, and award-winning customer service to h...

Capital Markets
251-1K
Founded 2015
$337M raised

Description

  • Provide responsive support to financial advisors on plan design, compensation structures, and regulatory documentation requirements.
  • Manage and resolve a high volume of advisor inquiries by email and phone.
  • Coordinate complex issue resolution with cross-functional teams including Account Management, Client Services, Partnerships, Compliance, Operations, and external recordkeepers.
  • Identify recurring advisor issues and help develop scalable process improvements that improve the advisor experience.
  • Maintain accurate case tracking, follow-up, and resolution records while meeting service-level agreements.
  • Deliver white-glove service that helps advisors know where to go for support with Human Interest services.
  • Document processes and contribute to strengthening advisor support operations.

Requirements

  • 3+ years of experience in customer-facing roles such as customer support, account management, or call center operations, or equivalent college experience.
  • Experience in Partnerships, Sales, or business development is valued.
  • 2+ years of retirement services experience, including 401(k) plan administration.
  • Experience ensuring adherence to ERISA compliance and regulatory guidelines.
  • Proficiency with CRM platforms; Salesforce is preferred.
  • Proven ability to collaborate cross-functionally to resolve complex plan issues.
  • Strong customer service orientation with a track record of creating positive client experiences.
  • Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
  • Strong written and verbal communication skills with professionalism and empathy.
  • Ability to explain complex retirement concepts clearly and accurately.
  • Proficiency with Google Workspace and Microsoft Office.
  • Ability to stay resilient and adaptable in a fast-paced startup environment.

Benefits

  • Base salary range of $75,000 to $85,000.
  • Additional compensation may include bonuses, commissions, and equity.
  • Employer-sponsored 401(k) with dollar-for-dollar match up to 4% and $0 plan fees.
  • Top-tier health, dental, and vision insurance.
  • Competitive time off and parental leave.
  • Mental health support through Lyra for employees and dependents.
  • Fertility and family-forming benefits through Carrot.
  • Student loan support and financial wellness resources through Candidly and Addition Wealth.
  • Monthly work-from-home stipend and quarterly lifestyle stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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