Manager, UK/I Customer Success Management (Strategic Accounts)

6 hours, 1 minute ago
Full-time
Lead
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Hire, develop, coach, and lead a team of Customer Success Managers focused on corporate customers.
  • Lead a team of 8-10 Lead CSMs dedicated to delivering a strong customer experience.
  • Support new and existing Lead CSMs in building durable customer value.
  • Manage day-to-day team operations, including forecasting, escalations, engagement quality, and timely activity documentation.
  • Serve as a coach and leader to help team members grow in their careers.
  • Champion diversity, inclusion, and belonging initiatives within the team and among management peers.
  • Analyze customer and performance data to inform operational and process improvements.
  • Contribute to and co-manage segment and organization-wide initiatives that enable CSMs.
  • Partner cross-functionally with sales, contract management, onboarding, technical support, product, and other teams.
  • Help drive long-term customer retention and growth with HubSpot.

Requirements

  • 3-5 years of experience in leadership roles with the ability to drive performance, deliver feedback, and mentor team members.
  • Experience working at a marketing, software, management, and/or consulting company.
  • Proven ability to influence, develop, and empower employees in a fast-paced environment.
  • Record of success collaborating with all levels of internal management.
  • Experience navigating and resolving customer escalations.
  • Proven track record of executing bold growth strategies and over-performing against company targets and expectations.
  • Excellent leadership, organizational, problem-solving, and decision-making skills.
  • Deep understanding of marketing, sales, and service best practices.
  • Background using data to analyze results and make decisions.
  • Ability to communicate effectively in small and large groups.

Benefits

  • Open to office, hybrid, or remote work from Ireland or the U.K.
  • Support for accommodations or assistance due to a disability during the hiring process.
  • Flexible work approach that values both connection and remote/office options.
  • Commitment to alternative arrangements for candidates with travel limitations or other needs.

Interested in this position?

Apply directly on the company website

Apply Now

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