Senior Customer Success Manager, North America - India

1 month, 1 week ago
Full-time
Senior
Customer and Technical Support
JumpCloud

JumpCloud

JumpCloud provides a unified platform for managing identity, access, and devices across various operating systems, enabling secure and frictionless access to resources through features like single sign-on, multi-factor authentication, and a Zero Trust ...

Internet Software & Services
251-1K
Founded 2013
$417M raised

Description

  • Develop deep, strategic relationships with customers and create tailored success plans that deliver measurable outcomes.
  • Lead customer onboarding initiatives and ensure a seamless integration process and fast time to value.
  • Proactively monitor customer health, identify risks, and address issues using internal resources as needed.
  • Serve as the primary escalation point for complex business and technical issues and own resolution through to completion.
  • Identify expansion opportunities and partner with Account Managers to support upsell and growth.
  • Develop joint strategic account plans with Account Managers to deepen customer relationships and create additional value.
  • Maintain a strong understanding of JumpCloud’s product capabilities and industry trends to guide customers on relevant solutions.
  • Conduct strategic business reviews with executive stakeholders to demonstrate value and outline future growth strategies.
  • Act as the customer champion and coordinate across sales, support, product, engineering, and implementation teams to improve the customer experience.

Requirements

  • Minimum 7 years of customer-facing experience at a SaaS company, ideally in customer success or account management.
  • Experience serving US markets is strongly preferred.
  • Technical acumen in IT areas such as user access management, authentication, device management, MDM, security, or system administration is preferred.
  • Exceptional organizational skills with the ability to manage multiple high-value accounts simultaneously.
  • Outstanding verbal and written communication skills, with strong listening skills in a technical IT environment.
  • A proactive, independent approach with a strong desire for continuous learning and improvement.
  • Strong problem-solving, multitasking, time management, and attention to detail.
  • Bachelor’s degree preferred, or equivalent experience.
  • Must be located in and authorized to work in India.
  • Fluency in English, including the ability to speak and write professionally, is required.

Benefits

  • Fully remote role within India with remote-first working culture.
  • Opportunity to work US working hours from India.
  • Exposure to a fast-paced SaaS environment and a proven market.
  • Work with a supportive executive team and cross-functional experts across the company.
  • Opportunity to contribute ideas and help shape products and features.

Interested in this position?

Apply directly on the company website

Apply Now

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