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Customer Success Manager

2 months, 3 weeks ago
Remote
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
MediaRadar

MediaRadar

MediaRadar: Revolutionizing ad sales with comprehensive advertising intelligence for media buyers and sellers.

Media
51-250
Founded 2006
$7M raised
View All Jobs 19

Description

  • Manage post-sales activity for large enterprise customers through strategic, regular touchpoints.
  • Build a deep understanding of the product and recommend ways customers can use it to achieve business objectives.
  • Use high-touch customer interactions to drive positive outcomes and communicate realized value.
  • Provide comprehensive support and consultations in French for Quebec-based clients.
  • Develop customized engagement strategies for different customer touchpoints.
  • Analyze customer data and execute engagement strategies across the portfolio.
  • Proactively identify churn risk and coordinate with the broader account team to mitigate it.
  • Partner with Marketing, Sales, and Support to deliver effective customer engagements.
  • Serve as the voice of the customer by identifying trends and sharing internal feedback for improvement.

Requirements

  • Professional proficiency in both French and English is required.
  • 3+ years of experience in customer success, account management, or customer marketing at scale.
  • Comfort interacting with large, strategic customers via phone, email, and webinars.
  • Strong prioritization skills and the ability to execute customer-facing activities.
  • Ability to adapt quickly and continuously improve processes.
  • Experience translating customer business needs into personalized consultation.
  • Highly data-driven approach and interest in delivering strong customer experiences at scale.
  • Ability to thrive in a fast-paced environment, embrace change, and take initiative.

Benefits

  • Full-time exempt role.
  • Base salary plus benefits.
  • Final compensation based on location, skill level, experience, and company pay equity.
  • Inclusive and accessible workplace.
  • Equal opportunity employer.
  • Reasonable accommodation available during the application or interview process.

Interested in this position?

Apply directly on the company website

Apply Now

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