Customer Success Manager, SMB (US Accounts)

2 days, 14 hours ago
Full-time
Mid Level
Customer and Technical Support
HubSpot

HubSpot

HubSpot provides a comprehensive cloud-based CRM platform that integrates marketing, sales, service, and operations tools to help businesses attract, engage, and delight customers effectively.

Media
5K-10K
Founded 2006

Description

  • Serve as the trusted advisor and advocate for a portfolio of 150-200 customers.
  • Conduct regular strategy calls to help customers maximize value from HubSpot and identify new usage opportunities.
  • Collaborate with other HubSpot teams to support adoption and successful renewal.
  • Define customer goals and develop customized inbound strategic plans with customers.
  • Drive customer accountability toward agreed outcomes and success plans.
  • Monitor customer health and create risk mitigation plans.
  • Resolve customer inquiries by connecting customers with the right resources.
  • Build and maintain relationships with multiple stakeholders at customer organizations.

Requirements

  • Must have business-level proficiency in English.
  • Passion for customer success and customer experience.
  • Ability to build and nurture relationships with multiple stakeholders.
  • Strong problem-solving approach with curiosity and creativity.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Grit, resilience, and a bias toward action.
  • Strong motivation to achieve and exceed goals and KPIs.
  • Sense of ownership and accountability.
  • Commitment to continuous improvement.
  • Comfort using and championing AI tools with customers and internally.

Benefits

  • Opportunity to grow a career through skill development and a performance-based progression path.
  • Autonomy and ownership in managing customer relationships.
  • Flexible work approach that values both remote work and in-office connection.
  • Accommodation support for candidates with disabilities or travel limitations.

Interested in this position?

Apply directly on the company website

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