Senior Care Solutions Specialist

2 months ago
Full-time
Senior
Sales and Business Development
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised

Description

  • Guide families and clients through initial conversations about in-home, non-medical care.
  • Handle inbound and outbound outreach primarily by phone, with additional communication via email, chat, and text.
  • Build trust quickly, assess client needs, and explain how Home Instead can help clients age at home.
  • Develop, implement, and continuously improve sales playbooks and sales strategy.
  • Partner with marketing and product teams to develop, test, and refine emerging services or products.
  • Conduct early-stage pitches, gather client feedback, and use insights to shape positioning and materials.
  • Coach and mentor Care Solutions Consultants on new findings, strategies, and approaches.
  • Collaborate with operations, care coordination, and marketing to ensure follow-through on new client commitments and pilot initiatives.
  • Identify process gaps and trends, and recommend improvements to messaging, scripting, positioning, and client experience.
  • Meet or exceed individual sales metrics, including call volume, talk time, conversion rates, and quality standards.

Requirements

  • Bachelor’s degree preferred.
  • 5+ years of phone-based sales or customer service experience, including inbound and outbound calls.
  • Experience developing sales strategies.
  • Ability to thrive in a metrics-driven environment and work toward goals and incentives.
  • Strong empathetic communication skills with the ability to balance compassion and confident sales execution.
  • Experience working remotely, managing time effectively, and staying connected to a virtual team.
  • Experience in home care, healthcare, or senior services is a strong plus.
  • Evening and weekend availability is required, including every fourth weekend on a Saturday and Sunday rotation.

Benefits

  • Hourly hiring range of $24.20 to $28.85.
  • Variable bonus of $10,000 to $15,000.
  • Full-time, remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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