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Care Professional HR Associate

2 hours, 33 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised
View All Jobs 15

Description

  • Handle high-volume Care Pro inquiries and HR escalations from intake through resolution across the employee lifecycle.
  • Resolve employee relations concerns, de-escalate issues, and escalate complex matters to senior HR team members when needed.
  • Process approximately 100 HR tickets per week while maintaining quality, responsiveness, and a 24-hour service-level agreement.
  • Respond to HR questions by phone, email, and text and document actions thoroughly.
  • Partner with Payroll, Compliance, and Operations to troubleshoot payroll, benefits, timekeeping, and wage issues.
  • Review and approve HRIS changes in Dayforce, including direct deposit updates, wage adjustments, and sick leave requests.
  • Manage the infection control process and ensure Care Professionals meet clearance requirements before returning to work.
  • Own intake for leave of absence requests, including personal, medical, and FMLA leave, while ensuring policy compliance.
  • Oversee employee status changes such as resignations and terminations and communicate impacts to stakeholders to reduce staffing disruption.
  • Coach market teams on CP privacy and protected-class best practices and share trends and recommendations with HR leadership.
  • Process employment-related mail, unemployment claims, CA-SDI applications, returned paychecks, and verification of employment requests.
  • Maintain accurate Care Pro profiles in HRIS and Admin systems and generate reports as needed.

Requirements

  • 3+ years of professional experience required.
  • 2+ years of customer service experience.
  • 2+ years of HR experience.
  • Bachelor’s degree, HR certificate, or equivalent experience.
  • Outstanding communication and interpersonal skills.
  • Strong problem-solving ability and capacity to work independently and as part of a team.
  • Experience working in a high-growth company and adapting to ongoing change.
  • Exceptional attention to detail and ability to balance multiple assignments.
  • Excellent technical skills and ability to learn new systems quickly.
  • Knowledge of HR best practices, systems, and protocols.
  • Positive, professional telephone demeanor.
  • Willingness to work consistently on weekends and at least one weekend day, required.
  • Experience with HRIS platforms such as Dayforce, preferred.

Benefits

  • Hourly hiring range of $23.60 to $26.25.
  • Equity offered.
  • 401(k) with up to a 4% employer match.
  • Medical, dental, and vision coverage, including a zero-cost employee medical plan.
  • Short-term disability, long-term disability, and life insurance fully paid by the employer.
  • Optional additional life insurance coverage.
  • Generous time off program.
  • Employee Assistance Program (EAP).

Interested in this position?

Apply directly on the company website

Apply Now

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