Care Pro Relationship Manager

1 hour, 35 minutes ago
Full-time
Mid Level
Customer and Technical Support
Honor

Honor

Honor is a company that is revolutionizing the way society cares for older adults by providing highly trained Care Professionals who offer compassionate home care services. Through their flagship brand, Home Instead, they are tackling the challenge of ...

Health Care Providers & Services
1K-5K
Founded 2014
$625M raised

Description

  • Develop and manage market staffing strategy through outreach, relationship building, schedule adherence, and creative staffing processes.
  • Coordinate closely with the Client Manager to understand client context, care plans, schedule nuances, and staffing needs.
  • Mobilize newly hired Care Professionals quickly so they can begin working efficiently.
  • Serve as the primary point of contact for Care Pros in the market and provide feedback and coaching to support their success.
  • Build trusted relationships with Care Pros to improve match quality, client care, retention, and caregiver engagement.
  • Align with the Client Manager on daily and weekly market priorities and execute scheduling decisions and performance feedback in a timely manner.
  • Support partner communication, client experience tasks, and billing or collections efforts as needed.
  • Triaging tickets, delegating work, and resolving real-time questions, issues, and schedule changes across the market team.
  • Work with Care Pro Performance teams to support consistent performance management experiences.
  • Collaborate cross-functionally with internal teams including CPHR, Trust and Safety, Recruiting, and Training.

Requirements

  • 3+ years of experience in a complex client, patient management, or high-volume customer service role.
  • Staffing experience is strongly preferred.
  • Background in operations or healthcare/home care environments is preferred.
  • Exceptional relationship management, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling.
  • Comfort with technology and experience using scheduling, CRM, or workforce management systems is a plus.
  • Excellent organizational skills and the ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Adaptable and resilient, with a proactive and solution-oriented mindset.
  • Collaborative team-player experience working cross-functionally.
  • Ability to work a Monday–Friday, 8:00 a.m. to 5:00 p.m. Eastern Time schedule, with occasional evenings or weekends if needed.

Benefits

  • Annual base salary of $64,000-$68,000.
  • Equity as part of the total rewards package.
  • 401(k) with up to a 4% company match.
  • Medical, dental, and vision coverage, including a zero-cost employee plan.
  • Short-Term Disability, Long-Term Disability, and Life Insurance fully paid by the employer.
  • Voluntary additional Life Insurance option.
  • Generous time off program.
  • Employee Assistance Program, plus mental health benefits, wellness program, and discount program.

Interested in this position?

Apply directly on the company website

Apply Now

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