Network Growth Specialist

3 days, 12 hours ago
Full-time
Junior
Sales and Business Development
HONK

HONK

HONK provides a technology-driven platform that connects drivers with over 35,000 roadside assistance professionals nationwide, offering on-demand services such as towing, tire changes, jump starts, and fuel delivery, all accessible via a mobile app or...

Road & Rail
51-250
Founded 2014
$32M raised

Description

  • Champion HONK’s platform-quality value proposition to current and prospective partners.
  • Create high-quality, compliant, and robust service networks in targeted geographic zones.
  • Own compliance and service standards across service providers, insurance partners, and roadside consumers.
  • Monitor and manage provider performance against key metrics such as dispatch performance, customer experience time trends, and provider-level NPS.
  • Handle a high volume of partner communication across email, phone, and chat.
  • Proactively manage provider churn by diagnosing root causes and leading data-driven corrective conversations.
  • Build strong partner relationships while maintaining clear performance expectations.
  • Support new partners through onboarding and encourage use of the automated onboarding funnel where appropriate.
  • Negotiate competitive rate schedules that benefit both HONK and its providers.
  • Advocate internally for changes that improve outcomes for partners and customers.
  • Travel occasionally to industry events and meet partners in person.

Requirements

  • Experience in a high-volume, partner-facing operations or account management role.
  • Strong communication skills with the ability to be clear, direct, and professional across email, phone, and chat.
  • Comfort working with data to monitor performance and guide decisions.
  • Proven ability to manage competing priorities in a fast-paced environment.
  • Confidence handling difficult conversations and driving toward resolution.
  • Strong judgment and a high sense of ownership.
  • Must provide a secluded, uninterrupted workspace where information can remain confidential.
  • Must have an internet connection with at least 5 Mbps download and 2.5 Mbps upload speed.
  • Remote-first and available to work from anywhere in the US.
  • Preferred experience in operations, partner success, or account management roles.

Benefits

  • $50,000 to $65,000 annual base salary.
  • Total compensation package may include bonuses and other forms of compensation.
  • Full range of medical, financial, and other benefits.
  • Remote-first work environment.
  • Flexibility to work from anywhere in the US.
  • Inclusive, diverse company culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Clinical Programs Specialist

Capital Rx 251-1K Health Care Providers & Services

Judi Health is hiring a pharmacy technician to support clinical programs and operational workflows for pharmacy benefit management and health plan initiatives.

Confluence HIPAA JIRA Salesforce Tableau
55 minutes ago

Estimator Assistant

teamified.com Hotels, Restaurants & Leisure

Teamified’s Australian architectural metalwork client is seeking an Estimating Assistant to support estimating and sales on design-driven fabrication projects across residential and commercial construction.

ERP
1 hour, 22 minutes ago

Vehicle Condition Associate

Carvana 10K-50K Automotive

Carvana is hiring a Vehicle Condition Associate I to inspect, document, and track the condition and appearance of wholesale inventory vehicles.

2 hours, 22 minutes ago

Porter, Full-Time

The Scion Group 1K-5K Real Estate

The Scion Group is hiring a Porter to maintain the outdoor grounds and common areas of a residential student housing property while supporting a clean, safe, and professional resident experience.

2 hours, 40 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers