Hire Premium Sales & Support Global Team - CrewBloom

CrewBloom is a matchmaking platform for sales and support talent, connecting high-growth companies with highly vetted professionals globally. With a focus on reducing hiring costs by up to 70% and ensuring compliance, we facilitate quick and efficient ...

Professional Services

Industrials

51-250 (240)

Founded 2016

250 open positions

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Technical Support Representative (Latin America)

2 weeks, 3 days ago

Brazil

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

Agile Confluence CSS HTML HTTP HubSpot JavaScript JIRA JSON Salesforce TLS XML

Apply Now

Hire Premium Sales & Support Global Team - CrewBloom

Professional Services

51-250

Founded 2016

View All Jobs 250

Description

Manage a high volume of incoming support tickets.
Respond to product inquiries and technical requests from customers and internal staff.
Triage tickets and route issues to the appropriate Level 2 teams.
Follow established communication procedures, guidelines, and policies.
Provide accurate, complete information using the appropriate tools and methods.
Build customer trust through transparent communication and sustained relationships.
Resolve customer complaints by offering solutions and following up to confirm resolution.
Maintain records of customer interactions, customer accounts, and related documentation.
Work closely with the Team Manager and take on additional assignments as needed.

Requirements

Degree in Computer Science or a related field, or equivalent work experience, preferred.
Strong verbal and written communication skills in English.
Ability to explain information clearly to both technical and non-technical audiences.
Basic knowledge of KPIs and metrics.
Strong attention to detail.
Flexibility in work scheduling to meet business requirements.
Technical and diagnostic skills with the ability to analyze and resolve complex issues.
Foundational mechanical skills.
Basic understanding of Agile, ITIL, and COBIT frameworks, preferred.
Experience with ticketing systems such as Zendesk, Jira, and Salesforce.
Familiarity with Confluence for maintaining a support knowledge base and documentation skills.
Moderate proficiency in Salesforce for searching details and making basic edits.
Basic knowledge of HubSpot.
Solid understanding of web page development including HTML, CSS, and JavaScript.
Knowledge of standard website debugging techniques and use of browser console logs.
Understanding of computer networks, including HTTPS vs HTTP, public IP addresses, domain names, firewalls, and proxy servers.
Foundational understanding of Single Sign-On (SSO), preferred.
Basic familiarity with XML and JSON, advantageous.
Primary internet connection of at least 15 Mbps and backup connection of at least 10 Mbps.
Primary device with Intel Core i5 8th gen or newer, Intel Core i3 10th gen or newer, AMD Ryzen 5, or equivalent, plus at least 8 GB RAM.
Backup device meeting at least Intel Core i3 performance and able to operate during power outages.
Functioning webcam, noise-canceling USB headset, smartphone, and a quiet dedicated home office space.

Benefits

Flexible work-from-home or location-independent work arrangement.
Opportunity to work in a fun, inclusive, innovative culture.
Daily opportunities to learn, innovate, and grow professionally.
Clear career growth opportunities and access to resources that support advancement.
High-energy, engaging work environment.
Improved work-life balance by avoiding commutes and gaining more time for personal life.

Interested in this position?

Apply directly on the company website

Apply Now

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