IT & Systems Operations Analyst (Remote) | Philippines

1 week, 1 day ago
Full-time
Junior
DevOps and Infrastructure
Hire Hawk

Hire Hawk

We help businesses hire talent globally, compliantly, and with a smile. We manage all planning, sourcing, vetting, hiring, payroll, and performance management.

Description

  • Monitor integration platforms and resolve system errors across key operational workflows such as eCommerce, 3PL, and vendor tools.
  • Diagnose issues, escalate complex cases, and document root cause analysis for recurring problems.
  • Track system performance metrics, including error rates and SLA adherence.
  • Assist in building, testing, and maintaining system integrations, including data mapping, configurations, and connections.
  • Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials.
  • Maintain ERP templates, reports, saved searches, and data accuracy through system audits and cleanup.
  • Create and maintain runbooks, SOPs, and troubleshooting documentation.
  • Provision and deprovision user accounts, including contractor access and account expiration management.
  • Administer SaaS platforms by managing access, permissions, access reviews, and license usage.
  • Troubleshoot access issues, login problems, and support tickets while helping with security, compliance, device management, and asset tracking.

Requirements

  • 1–3 years of experience in IT support, systems administration, or technology operations.
  • Experience with Google Workspace Admin and at least one SaaS platform such as Slack, Shopify, or similar.
  • Basic understanding of APIs, integrations, and data flows.
  • Experience working with ticketing systems and meeting SLAs.
  • Strong attention to detail and the ability to follow documented processes.
  • Clear written communication skills.
  • Ability to work independently in a remote environment.
  • Exposure to ERP systems such as NetSuite (preferred).
  • Familiarity with integration platforms and iPaaS tools (preferred).
  • Experience with MDM tools such as Intune or Jamf, identity and access management (SSO/SAML), basic scripting or automation, or a background in eCommerce, retail, or DTC environments (preferred).

Benefits

  • Compensation of $1,900–$2,100 per month.
  • Access to a $200K+ perk marketplace with discounts on 150+ global services.
  • Option to withdraw up to 50% of approved earnings before payday.

Interested in this position?

Apply directly on the company website

Apply Now

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