Technical Onboarding Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Redox

Redox

Redox is a top integration platform enabling seamless interoperability between healthcare software and EHRs, accelerating implementations, reducing costs, and empowering healthcare innovators to bring cutting-edge solutions to market efficiently.

Internet Software & Services
51-250
$95M raised

Description

  • Partner with customers from contract assignment through the full onboarding experience.
  • Act as a trusted technical and operational collaborator to prepare customers for successful integrations.
  • Guide customers and their partners through integrating their first site and reaching go-live.
  • Provide training so customers can prepare for integrations and use Redox tools effectively.
  • Collaborate internally to manage onboarding, customer success plans, and escalations.
  • Maintain internal documentation for customers, processes, and onboarding activities.
  • Create onboarding collateral for use in the learning management system.
  • Stay current on product enhancements and monitor industry trends that affect customers.

Requirements

  • 5+ years of deep EHR integration and workflow knowledge.
  • Functional understanding of data formats and standards such as HL7v2, XML, X12, and APIs.
  • Understanding of various healthcare workflows.
  • Demonstrated experience with expanding customers and building franchises, preferred.
  • Experience using Jira/Confluence.
  • Experience with Salesforce or customer management software.
  • Must be based in the U.S. and reside and work in the continental U.S.

Benefits

  • Base salary range of $112,000 to $130,000 per year.
  • Potential incentive compensation such as bonuses or commissions.
  • Stock options as part of the total rewards package.
  • 100% remote-first culture.
  • Unlimited flexible time off plus 15+ observed holidays.
  • Rest & R^Charge days, including a guaranteed three-day weekend each month, plus a six-week paid sabbatical and stipend.
  • 401(k) match of 50% up to 8% starting on Day 1.
  • Medical, dental, and vision coverage on Day 1, plus HSA, FSA, life, disability, medical travel, and employee assistance benefits.
  • Paid parental leave for 16 weeks.
  • Productivity stipend, wellness fund, and a Redox-issued MacBook.

Interested in this position?

Apply directly on the company website

Apply Now

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