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Sr. Technical Account Manager - Remote

6 days, 14 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CRM OpenID Connect REST API SAML
Apply Now
Highspot

Highspot

Highspot delivers advanced sales enablement solutions, empowering companies to engage buyers effectively and drive revenue growth with AI-powered tools and personalized content.

Internet Software & Services
1K-5K
Founded 2012
$645M raised
View All Jobs 5

Description

  • Serve as the primary technical point of contact for mid-to-upper-market customers.
  • Build deep product expertise across the Highspot platform and its integrations.
  • Provide proactive technical guidance, best-practice recommendations, and troubleshooting support.
  • Help customers adopt AI-powered features, workflows, and automation capabilities.
  • Interpret platform analytics such as usage trends, adoption metrics, and health scores.
  • Translate usage data into business outcomes, ROI narratives, and value realization.
  • Partner with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to support retention and expansion.
  • Lead regular customer meetings with progress updates, strategic counsel, and next steps.
  • Identify product enhancement and process improvement opportunities from customer feedback and usage patterns.
  • Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Requirements

  • 4+ years of experience in a client-facing technical role such as Technical Account Manager, Solutions Consultant, or Customer Success Engineer.
  • Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications.
  • Solid understanding of software development processes, integrations, and modern SaaS architectures.
  • Experience with enterprise change management or digital transformation initiatives in large, complex organizations.
  • Familiarity with customer health metrics, adoption frameworks, or value realization methodologies such as health scoring, maturity models, or outcome-based success planning.
  • Comfort working with platform analytics and turning usage data into meaningful business narratives.
  • Familiarity with AI-driven product features and the ability to guide customers on practical AI adoption.
  • Clear, confident communication skills with the ability to build trust with both technical teams and executive stakeholders.
  • Strong problem-solving skills with a creative, customer-centric approach.
  • Ability to manage multiple customer engagements concurrently while maintaining a high quality bar.
  • Experience integrating CRM platforms and SSO technologies such as SAML, OIDC, and SCIM, plus working knowledge of REST APIs, MCPs, and email deliverability.

Benefits

  • Base salary range of $128,000 to $220,000.
  • Comprehensive medical, dental, vision, disability, and life benefits.
  • Health Savings Account (HSA) with employer contribution.
  • 401(k) matching with immediate vesting on employer match.
  • Flexible PTO, plus 8 paid holidays and 5 paid days for Annual Holiday Week.
  • Quarterly Recharge Fridays as paid mental health recharge days.
  • 18 weeks of paid parental leave.
  • Access to coaches and therapists through Modern Health.
  • 2 volunteer days per year.
  • Commuting benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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