HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Analyze product usage and customer behavior across Funnels, Websites, Forms, Surveys, Domains, SEO, Listings, and related products to identify trends, friction points, and growth opportunities.
  • Define, monitor, and analyze core product metrics such as activation, adoption, engagement, retention, conversion, and monetization.
  • Build and maintain dashboards and reports for Product Managers and leadership to track product health and business outcomes.
  • Perform funnel and customer journey analysis to identify drop-off points across onboarding, creation, publishing, and lead capture workflows.
  • Conduct cohort, segmentation, and retention analyses to understand differences across customer groups and lifecycle stages.
  • Partner with Product Managers to size opportunities, validate hypotheses, prioritize initiatives, and quantify business impact.
  • Measure feature launches before and after release to assess adoption, engagement, and overall impact.
  • Work with Product and Engineering teams to define events, properties, tracking requirements, and instrumentation for features.
  • Identify gaps or inconsistencies in product analytics and help improve tracking data quality and reliability.
  • Support experimentation and A/B testing by defining success metrics and analyzing results.

Requirements

  • 1-3 years of experience in Product Analytics, Business Analytics, Data Analytics, Product Operations, or a related role.
  • Strong proficiency in SQL and experience working with large datasets.
  • Strong analytical skills with the ability to turn ambiguous questions into structured analysis.
  • Experience with product analytics or BI tools such as Amplitude, Mixpanel, Pendo, Tableau, Looker, or Power BI.
  • Strong understanding of product metrics such as activation, adoption, engagement, retention, conversion, churn, and monetization.
  • Experience with funnel analysis, cohort analysis, segmentation, and user journey analysis.
  • Strong proficiency with Excel or Google Sheets for analysis and reporting.
  • Ability to create clear dashboards and communicate insights through effective data visualization.
  • Experience working closely with Product Managers, Engineering, Design, and other cross-functional teams.
  • Experience with Python for data analysis, including Pandas and NumPy (nice to have).
  • Experience designing or analyzing A/B tests and product experiments (nice to have).
  • Familiarity with Google Analytics, Google Tag Manager, pixels, attribution, or web analytics (nice to have).
  • Experience in B2B SaaS, MarTech, CRM, website builders, or high-growth technology companies (nice to have).

Benefits

  • Full-time remote role based in India.
  • Equal Opportunity Employer status.
  • Opportunity to work on a global platform serving 1 million+ businesses.
  • Role with direct influence on product strategy, roadmap prioritization, experimentation, and investment decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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