Sr Product Manager - 11826

4 weeks, 1 day ago
Full-time
Senior
Data Science and Analytics
Coupa Software

Coupa Software

Coupa Software is the premier cloud-based finance platform, empowering companies worldwide to optimize spend, boost profits, and reduce costs with a comprehensive suite of modules.

Internet Software & Services
1K-5K
Founded 2006

Description

  • Lead product design and requirements for complex cross-functional initiatives across Engineering, UX, Platform, and Success teams.
  • Build and maintain dashboards and reporting on product adoption, usage, and customer health for internal stakeholders.
  • Serve as a subject matter expert for customer escalations and partner with Support, Services, and Engineering to resolve issues.
  • Translate customer feedback and product usage data into product requirements and prioritization recommendations.
  • Conduct competitive market analysis and assess the product’s position in domestic and international markets.
  • Support internal and external enablement through webinars, documentation, and training for Support, Services, and Customer Success teams.
  • Represent the product in customer-facing forums such as advisory boards, escalation calls, and adoption reviews.

Requirements

  • 7+ years of product management experience, ideally in B2B SaaS, fintech, or payments.
  • Experience leading cross-functional initiatives from ambiguous requirements through delivery.
  • Hands-on experience building or using dashboards and reporting tools such as Metabase, Looker, or Tableau.
  • Track record of resolving complex customer issues and turning escalations into product or process improvements.
  • Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
  • Collaborative, hands-on mindset with sound judgment on when to lead versus support.
  • Comfort operating with incomplete information and adapting quickly as priorities shift.
  • Experience in Expense Management, Corporate Cards, or related Finance/Procurement domains (preferred).
  • Familiarity with SQL and querying data directly to answer product questions (preferred).
  • BA/BS technical degree preferred; MBA is a plus, or equivalent work experience.

Benefits

  • Fully remote within the US.
  • Two company-wide paid Global Wellness Days each year.
  • Paid birthday day off.
  • 40 hours of paid Volunteer Time Off annually.
  • Employee Assistance Program with confidential counseling and support resources.
  • Business travel protection through Zurich Travel Assist.
  • Generous employee referral bonus program.
  • Competitive location-specific benefits including medical/dental insurance, retirement/pension plans, and life or accident protection.

Interested in this position?

Apply directly on the company website

Apply Now

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