Manager, Trial Experience - SaaS

1 day, 15 hours ago
Full-time
Lead
Customer and Technical Support
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Lead, coach, motivate, and empower the team to achieve goals and maintain a positive culture.
  • Monitor, measure, and analyze team KPIs and growth metrics to drive performance.
  • Conduct performance conversations, provide feedback, and manage conflict and accountability.
  • Identify and support process improvements to increase team efficiency, productivity, and engagement.
  • Provide technical resources, guidance, and problem resolution for team members and customers.
  • Develop and issue warnings and corrective action plans when necessary.
  • Lead escalation handling for high-severity customer and internal issues.
  • Build morale and encourage a collaborative, high-performance environment.
  • Work with cross-functional partners and senior leadership to support team success.
  • Be available on Zoom with cameras on during the shift to support customers and team members.

Requirements

  • Bachelor’s degree or equivalent SaaS experience is strongly preferred.
  • 5+ years of progressive experience leading fast-paced, results-driven, customer-facing teams in a SaaS or product-led growth startup.
  • 3+ years of experience with staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers.
  • Strong technical aptitude to help users succeed with HighLevel software.
  • Strong collaboration, time-management, and prioritization skills.
  • Ability to build and maintain strong relationships with senior leadership, teams, and customers.
  • Strong experience using data and analytics tools to solve problems and measure impact.
  • Ability to collaborate with and influence cross-functional teams.
  • Demonstrated problem-solving and conflict-management skills.
  • Working knowledge of CRM systems and tools such as Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, social media management, social media advertising, website/funnel building, and SEO.

Benefits

  • Remote-first work environment.
  • Full-time role.
  • Opportunity to work with a global team across 15+ countries.
  • Equal Opportunity Employer status.
  • Use of AI tools in the hiring process with human-led final decisions.

Interested in this position?

Apply directly on the company website

Apply Now

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