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Director, Product Pricing and Monetization

5 days, 16 hours ago
India
Full-time
Executive
Product Strategist
Product Management
CRM Microservices SQL
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HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised
View All Jobs 83

Description

  • Develop pricing and packaging strategies across subscriptions, bundles, add-ons, usage-based offerings, services, and new products.
  • Build business cases and financial models for pricing changes, including effects on conversion, revenue, retention, margins, and lifetime value.
  • Establish customer segmentation and lead qualitative and quantitative research across prospects, customers, agencies, affiliates, and sub-accounts.
  • Design and evaluate pricing, packaging, positioning, and offer experiments with defined hypotheses and success metrics.
  • Partner with Product, Finance, Data, Growth, Engineering, Billing, Legal, Marketing, Sales, and Customer Success to implement approved changes.
  • Create rollout, communication, migration, and support strategies for pricing and packaging changes.
  • Monitor monetization performance across conversion, plan mix, expansion, churn, retention, gross margin, and customer lifetime value.
  • Maintain competitive and market intelligence across SaaS, CRM, agency technology, communications, AI, and related categories.
  • Establish cross-functional governance, decision rights, measurement standards, and operating cadences for monetization.
  • Present recommendations to executives and help build the future pricing, monetization analytics, and customer insights team.

Requirements

  • 12+ years of experience in SaaS pricing, monetization, product strategy, customer insights, growth strategy, consulting, corporate strategy, or related fields.
  • Direct experience leading pricing and packaging decisions for a B2B SaaS, platform, or technology company.
  • Experience translating customer research and data into product, pricing, packaging, or go-to-market changes.
  • Strong understanding of SaaS economics, including subscriptions, usage-based pricing, expansion revenue, retention, gross margin, and lifetime value.
  • Experience with multi-product or multi-tier offerings and pricing changes affecting new and existing customers.
  • Strong quantitative, financial modeling, commercial judgment, and decision-making skills.
  • Experience with qualitative and quantitative research methods, segmentation, surveys, willingness-to-pay analysis, concept testing, conjoint analysis, and behavioral data.
  • Excellent executive communication and cross-functional influencing skills.
  • Comfort working in a fast-moving environment where processes and analytical foundations are still developing.
  • Player-coach mentality with willingness to conduct research, analyze data, build business cases, and support execution.
  • Experience with product-led growth, free trials, self-serve, or hybrid sales models is preferred.
  • Experience with agency, SMB, CRM, marketing automation, communications, payments, AI, vertical SaaS, reseller, marketplace, or multi-sided platform ecosystems is preferred.
  • Familiarity with SQL, experimentation platforms, business intelligence, or product analytics tools is preferred.
  • Experience building a pricing, customer insights, or monetization function from an early stage is preferred.

Benefits

  • Remote-first work environment.
  • Equal Opportunity Employer.
  • Opportunity to work with a global team supporting businesses across 150+ countries.

Interested in this position?

Apply directly on the company website

Apply Now

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