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SRE Technical Project Manager

2 months, 3 weeks ago
United States
Full-time
Mid Level
Site Reliability Engineer (SRE)
DevOps and Infrastructure
Agile Datadog JIRA Kanban OpsGenie PagerDuty
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 10

Description

  • Partner with managers and leads to prioritize and drive strategic SRE projects, including milestones, acceptance criteria, and progress reporting.
  • Facilitate collaboration among SRE, development, and technical customer-facing teams.
  • Lead kanban planning, roadmap meetings, and retrospectives using a kanban framework.
  • Refactor and improve the incident management process to support better incident response, work/life balance, and on-call orchestration.
  • Manage MS Teams-integrated bots for incident creation, stakeholder communication, and work-intake management.
  • Drive the use of AI bots to automate incident scribing and initial timeline generation.
  • Own the weekly uptime report and communicate system health metrics to executive stakeholders.
  • Track SLIs, SLOs, and error budgets using Datadog and translate technical data into clear updates.
  • Lead the post-incident review process, including RCA creation, approval, and post-incident action item ownership.
  • Perform other duties as assigned by the supervisor or company leader.

Requirements

  • Bachelor’s degree.
  • Software and operations agile certifications.
  • 3-5 years of project management experience with globally distributed teams.
  • 1-2 years of experience working with IT Operations and Site Reliability Engineering teams.
  • Experience working in a healthcare data environment is a bonus.
  • Proficiency with Jira.
  • Experience with on-call rotation management tools such as OpsGenie, Jira Service Management, or PagerDuty.
  • Experience with MS Teams integrations.
  • Experience leading agile technical teams; kanban experience is preferred.
  • Professional English writing skills.
  • Demonstrated hands-on experience leveraging AI for operational efficiency.
  • Executive- or customer-facing communication experience.
  • Must be able to work fully remote from the EST or CST time zones within the United States.
  • Travel up to 10%, including overnight travel.

Benefits

  • Base salary range of $100,000-$110,000 per year, not including variable compensation.
  • Benefits-eligible position.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with a company elected match.
  • Access to other company-sponsored programs.

Interested in this position?

Apply directly on the company website

Apply Now

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