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Customer Success Manager, New York

1 hour, 59 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 10

Description

  • Serve as the primary point of contact for assigned clients and manage day-to-day operational needs.
  • Build and maintain trusted client relationships while understanding customer goals, pain points, and organizational context.
  • Support clients through implementation and the live environment to ensure successful adoption and ongoing value.
  • Handle challenging client requests and escalations, coordinating with internal teams to resolve issues.
  • Work cross-functionally with product and leadership to share client feedback and improve client outcomes.
  • Maintain regular client communication through weekly check-ins, status reporting, and quarterly business reviews.
  • Track and manage KPIs such as support metrics, turnaround times, and ticket backlog volumes to improve customer satisfaction.
  • Lead tailored product demonstrations and identify opportunities to introduce additional solutions and services.
  • Travel to client sites, conferences, and industry events as needed to support relationships and business objectives.
  • Collaborate with the sales team to identify and grow opportunities within the market.

Requirements

  • Bachelor’s degree required.
  • 3+ years of client service experience required.
  • Experience in the healthcare or homecare industry preferred.
  • Experience with SaaS platforms or operational software preferred.
  • Experience with a partner ecosystem preferred.
  • Proficiency in Salesforce and MS Office Suite.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong client relationship management, problem-solving, and analytical skills.
  • Strong organizational, project management, and multitasking skills.
  • Ability to work independently in a dynamic, fast-paced environment and manage high-pressure conflict resolution situations.
  • Excellent presentation and product demonstration skills.
  • Demonstrated understanding of the healthcare industry, with home-based care preferred.
  • Travel 10-25%, including overnight travel.
  • Must reside in New York, New Jersey, or Connecticut, with a strong preference for the New York City Metro Area.

Benefits

  • Base salary range of $100,000 - $120,000, excluding variable compensation.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with company match.
  • Benefits-eligible full-time exempt position.
  • Other company-sponsored programs.

Interested in this position?

Apply directly on the company website

Apply Now

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