Customer Success Manager

1 month ago
Full-time
Mid Level
Customer and Technical Support
Megaport

Megaport

Megaport simplifies network connectivity with scalable bandwidth for cloud connections, metro ethernet, and Data Centre backhaul. Offering extensive coverage in APAC and expanding globally, Megaport empowers users to manage their networks through its u...

Diversified Telecommunication Services
251-1K
Founded 2013
$26M raised

Description

  • Act as the main point of contact for existing customers and manage post-sale relationships.
  • Drive renewals and convert month-to-month customers to term subscriptions.
  • Support onboarding and enablement to help customers achieve quick time to value.
  • Proactively reach out to customers with product enhancements, service developments, pricing initiatives, and other opportunities.
  • Lead sequenced outreach to drive adoption, solution awareness, and engagement with Megaport and its partners.
  • Champion customers throughout the customer journey and help resolve commercial and sales-related issues.
  • Identify target accounts and execute an engagement strategy based on opportunity and customer needs.
  • Report on customer experience trends, growth opportunities, and pipeline updates in SFDC.
  • Maintain deep knowledge of Megaport products and competitor offerings and present solutions to customers.
  • Collaborate with Sales, Marketing, Finance, Operations, and other teams to support revenue growth and resolve service challenges.

Requirements

  • 3+ years of experience in the enterprise software, internet, or telecommunications industries.
  • 3+ years of experience in an Account Management or Customer Success role.
  • Proven ability to work in a fast-paced technical environment with multiple tasks or goals.
  • Strong verbal and written communication skills.
  • Ability to collaborate effectively across internal and external organizations.
  • Demonstrable ability to identify customer needs and present suitable solutions to customer pain points.
  • Ability to deliver revenue results using a consultative selling approach.
  • Experience maintaining records, reports, and data in line with company models and revenue retention goals.
  • Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired.

Benefits

  • Flexible working environments.
  • Birthday leave.
  • Generous study and training allowance plus 5 days of paid study leave.
  • Creative, fun, and contemporary workspaces.
  • A motivated team of industry experts and new talent.
  • Recognition through ‘Legend’ and ‘Kudos’ awards.
  • Health and wellness program.

Interested in this position?

Apply directly on the company website

Apply Now

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