Senior Revenue Operations Manager

3 weeks ago
Full-time
Senior
Sales and Business Development
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Own end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and accounts receivable collections.
  • Monitor core revenue cycle metrics such as clean claim rate, AR days, denial rate, and write-off rate, and report results to leadership monthly.
  • Develop and document billing and coding protocols in partnership with Clinical teams and ensure consistent application across payer types.
  • Lead denial prevention and appeals processes by tracking root causes, identifying patterns, and closing systemic gaps.
  • Ensure billing compliance and operational readiness for every new insurance plan before care is delivered.
  • Partner with Product and Engineering to evaluate RCM and AI tools and optimize EHR and billing system configurations, including automations, reporting, and integrations.
  • Support state expansion by operationalizing billing for new Medicaid programs and payer launches.
  • Identify and resolve operational gaps in the revenue cycle and build scalable processes that reduce manual work and improve accuracy.
  • Manage and develop a team of 2-3 billing specialists.

Requirements

  • 7+ years of experience in healthcare revenue cycle or billing operations, including at least 2 years in a management or lead role.
  • Medi-Cal or Medicaid billing experience strongly preferred; multi-state Medicaid experience is a strong plus.
  • Background in telehealth, reproductive health, or women's health strongly preferred.
  • Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care.
  • Hands-on experience configuring and managing billing systems and EHRs, with comfort serving as the internal subject-matter expert.
  • Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements.
  • Strong cross-functional collaboration skills across Clinical, Business Development, Finance, Product, and Clinical Operations teams.
  • Excellent written and verbal communication skills, with the ability to translate billing complexity into clear escalations, documentation, and leadership updates.
  • Ability to thrive in fast-paced, ambiguous environments and remain adaptable, resourceful, and solutions-oriented.
  • Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare.
  • Willingness to work fully remote from one of the approved states: CA, CO, IL, MA, MD, NJ, NY, OR, or WA.

Benefits

  • Fully remote work with eligibility limited to CA, CO, IL, MA, MD, NJ, NY, OR, and WA.
  • Opportunity to help sustain access to essential reproductive and sexual healthcare.
  • Work with an in-house clinical team in a mission-driven digital healthcare environment.
  • Equal opportunity employer with an inclusive workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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