Director of Revenue Operations

7 hours, 10 minutes ago
Full-time
Lead
Operations
Hey Jane

Hey Jane

Hey Jane provides a telehealth clinic that specializes in delivering safe and affordable reproductive and sexual health care, including FDA-approved abortion pills, vaginal infection treatments, and birth control, all accessible from the comfort of home.

Health Care Providers & Services
11-50
Founded 2020
$10M raised

Description

  • Own end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and accounts receivable collections.
  • Monitor key revenue cycle metrics such as clean claim rate, accounts receivable days, denial rate, and write-off rate, and report results to leadership monthly.
  • Develop and document billing and coding protocols with Clinical teams and ensure consistent application across payer types.
  • Lead denial prevention and appeals processes by identifying root causes, tracking patterns, and closing systemic gaps.
  • Ensure operational readiness for every new insurance plan Hey Jane accepts and build the billing infrastructure needed before care is delivered.
  • Partner with Product and Engineering to evaluate revenue cycle and AI tools and optimize EHR and billing system configurations, automations, reporting, and integrations.
  • Support state expansion by operationalizing billing for new Medicaid programs and payer launches.
  • Identify and resolve revenue cycle gaps by building scalable processes that reduce manual work and improve accuracy.
  • Manage and coach a team of 2-3 Billing Specialists.

Requirements

  • 7+ years of experience in healthcare revenue cycle or billing operations, including at least 2 years in a management or lead role.
  • Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience is a plus.
  • Telehealth, reproductive health, or women’s health background strongly preferred.
  • Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care.
  • Hands-on experience configuring and managing billing systems and EHRs, with comfort serving as the internal subject-matter expert.
  • Strong analytical mindset with a track record of using data to identify trends, track KPIs, and improve processes.
  • Experience working cross-functionally with Clinical, BD, Finance, Product, and Clinical Operations teams.
  • Excellent written and verbal communication skills with the ability to translate billing complexity into clear updates and escalations.
  • Ability to thrive in fast-paced, ambiguous environments and remain adaptable, resourceful, and solutions-oriented.
  • Passion for Hey Jane’s mission and commitment to expanding access to essential healthcare.

Benefits

  • Fully remote work permitted from CA, CO, IL, MA, MD, NJ, NY, OR, and WA.
  • Opportunity to work on mission-driven reproductive and sexual health care with direct impact on patient access.
  • Inclusive, equitable workplace culture committed to rebuilding the way people experience healthcare.
  • Equal opportunity employer encouraging applicants from all backgrounds and life experiences.

Interested in this position?

Apply directly on the company website

Apply Now

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