RemoteLeaf Logo
Log in Sign up

Program Manager (Customer Services & Product Protection)

1 month, 2 weeks ago
Poland
Contract
Lead
Program Manager
Project and Program Management
Apply Now
Helprise

Helprise

Helprise is a Swiss-based partner in business services with nearshore delivery in Poland and offshore hubs in India and Ghana. We provide top talent, outsourcing, executive & leadership search, and AI-enabled solutions in Finance, HR, IT, Procurement, ...

View All Jobs 10

Description

  • Own the program end-to-end from business case development through pilot delivery and scale-up recommendations.
  • Lead development and validation of the commercial and financial business case, including investment analysis and unit economics.
  • Drive vendor sourcing and selection, including RFI/RFQ preparation, evaluation, negotiations, and recommendations.
  • Define and implement the operating model for customer protection and after-sales service solutions.
  • Coordinate cross-functional teams across business, technology, legal, procurement, finance, operations, and regional markets.
  • Prepare executive-level presentations, investment recommendations, and decision materials for senior leadership.
  • Oversee launch readiness, including contracting, partner onboarding, operational preparedness, and go-live activities.
  • Design, monitor, and evaluate pilot programs, define success metrics, and recommend future expansion.
  • Manage day-to-day program governance, risks, dependencies, and stakeholder communication.

Requirements

  • 8-12+ years of experience managing complex business transformation programs in consumer products, connected devices, after-sales services, protection programs, or related industries.
  • Proven experience owning end-to-end strategic programs as a business lead, beyond traditional project or PMO responsibilities.
  • Hands-on experience leading vendor sourcing, procurement, or strategic partner selection initiatives involving multiple stakeholders.
  • Strong financial acumen with experience building and defending business cases, financial models, and commercial assumptions.
  • Understanding of commercial, contractual, and regulatory considerations in customer service or protection-related offerings.
  • Experience with subscription, membership, or service-based business models is highly desirable.
  • Strong executive communication and stakeholder management skills with the ability to influence senior decision-makers.
  • Demonstrated ability to lead cross-functional international teams and deliver large-scale strategic initiatives.
  • Excellent analytical, negotiation, and decision-making skills.
  • Fluent English.

Benefits

  • Flexible hours with the possibility of remote or hybrid work, depending on the role and preferences.
  • Private medical care, MultiSport card, and life insurance.
  • Individual development budget for professional growth.
  • Access to Lumina Learning tools and support from certified practitioners.
  • Team-building and integration activities such as cooking sessions, yoga weekends, and escape rooms.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Crunchyroll

GTM Programs, Senior Manager

Crunchyroll 1K-5K Internet Software & Services

Crunchyroll is seeking a contract GTM Programs and Campaigns coordinator to organize cross-functional marketing programs, product launches, and integrated campaigns supporting its global anime streaming and entertainment business.

United States Contract Lead Program Manager
$141k-$166k
Digital Marketing Social Media Marketing
52 minutes ago
Reveal Tech

TPM: Operational Targeting Products

Reveal Tech 11-50 Internet Software & Services

Reveal Technology is hiring a Technical Program Manager to own end-to-end delivery of its Agile Targeting campaign, coordinating engineering teams and customer commitments for defense, security, and public safety missions.

United States Full-time Mid Level Program Manager
$130k-$160k
Agile C# C++ Python
1 hour, 7 minutes ago
M+R

Digital Fundraising & Advocacy Account Supervisor

M+R 51-250 Media

M+R is seeking an Account Supervisor for its Digital Fundraising & Advocacy Practice to lead client relationships and digital fundraising, advocacy, and engagement programs for nonprofit and progressive organizations.

United States Full-time Senior Digital Marketing Manager Program Manager
$100k-$100k
Email Marketing Social Media Marketing
2 hours, 7 minutes ago
PENN Entertainment

Senior Technical Program Manager, Intelligent Automation

PENN Entertainment 10K-50K Hotels, Restaurants & Leisure

PENN Entertainment is seeking an Automation Program professional to lead company-wide automation initiatives across its gaming, sports, media, and entertainment operations, from opportunity identification through solution delivery and optimization.

Canada Full-time Senior Program Manager
$81k-$111k
1 day ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers