Project Manager, Professional Services

46 minutes ago
Full-time
Senior
Project and Program Management
Harness.io

Harness.io

Harness.io offers an AI-driven software delivery platform that enhances DevOps practices through continuous integration and delivery (CI/CD), feature flags, chaos engineering, and cloud cost management, enabling organizations to automate and streamline...

Internet Software & Services
251-1K
Founded 2016
$425M raised

Description

  • Own the end-to-end customer journey from onboarding and implementation through adoption and value realization.
  • Develop customer success plans aligned with business goals and track measurable progress.
  • Program-manage multi-workstream implementations, including roadmaps, milestones, scope, resources, and risks.
  • Lead weekly status meetings, engagement cadence, proactive risk management, and follow-up actions.
  • Drive product adoption and customer health while identifying and resolving risks.
  • Conduct executive business reviews demonstrating customer ROI and identifying expansion opportunities.
  • Maintain accurate project and delivery documentation across the account portfolio.

Requirements

  • 5+ years of experience in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
  • Harness CI/CD/Platform certification and strong knowledge of modern DevOps practices.
  • Ability to engage effectively with CI/CD, security, and platform engineering teams.
  • Proven success driving product adoption and customer outcomes in complex technical environments.
  • Experience leading multi-workstream software implementations.
  • Proficiency with Salesforce, Gainsight, Jira, or similar CRM, customer success, and project management tools.
  • Strong executive- and technical-level relationship-building, analytical, and communication skills.
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
  • Ability to work remotely within the U.S. Central Time Zone.

Benefits

  • Base salary of $123,000–$137,000 annually, plus performance-based variable compensation and equity.
  • Comprehensive healthcare benefits and Flexible Spending Account (FSA).
  • Flexible work schedule and Flexible Time Off.
  • Parental leave and Employee Assistance Program (EAP).
  • Monthly internet reimbursement.
  • Monthly, quarterly, and annual social and team-building events.

Interested in this position?

Apply directly on the company website

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