Application Managed Services Consultant

4 weeks ago
Full-time
Mid Level
Customer and Technical Support
Harbor (YC P26)

Harbor (YC P26)

Harbor is a Y Combinator-funded platform focused on enhancing modern clinical trials. Their primary offering is an electronic data capture (EDC) system that significantly accelerates data entry, enabling clinical teams to complete trials more efficiently. The system supports fully remote monitoring and incorporates AI to streamline data entry and monitoring processes, ensuring real-time error detection and cleaner data. The company emphasizes security and compliance, adhering to standards such as HIPAA and Good Clinical Practice. Harbor employs a risk-based validation methodology and a Zero Trust model to protect client data while maintaining regulatory readiness. Additionally, they provide tools for local development infrastructure and performance optimizations, supporting scalable software delivery. Harbor is dedicated to making clinical trials more efficient and effective, prioritizing the needs of clinical teams and the integrity of trial data.

information technology & services
1-10
$0M raised

Description

  • Monitor and resolve issues in client production environments as part of business-as-usual support.
  • Assist clients and internal team members with timely resolution of data and process-related production issues.
  • Provide regular, concise status updates to clients during issue resolution.
  • Collaborate with technology providers and clients to identify and resolve defects.
  • Support and enhance integrations with third-party applications, including practice management, document management, and external data systems.
  • Reconcile data across multiple systems to ensure accuracy and consistency.
  • Configure Intapp product software and related client implementation components.
  • Develop and execute planned changes as part of continual improvement work.
  • Execute test plans to validate continuous improvement changes before deployment.
  • Document small changes and communicate outcomes back to clients.
  • Participate in deployment of changes and attend client and partner update meetings.

Requirements

  • 3+ years of relevant experience in the legal or consulting industry, such as an in-house legal department, law firm, legal software provider, or consulting firm.
  • A four-year degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting, Data & Analytics, or a related field, or an equivalent combination of education and experience.
  • Understanding of the implementation process, including requirement analysis, design, configuration/development, migration, testing, and change management.
  • Strong observational, analytical, numerical reasoning, business acumen, problem-solving, and leadership skills.
  • Proficiency in process mapping.
  • Effective written and verbal communication skills with a client service-oriented mindset.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain high standards and attention to detail.
  • Ability to work collaboratively in a team environment and take initiative to improve operational efficiency.
  • Positive, enthusiastic attitude with the ability to learn quickly and develop new subject matter expertise.
  • Advanced computer skills, primarily in Excel, Word, PowerPoint, and Visio, plus familiarity with Outlook, Teams, and SharePoint.
  • Experience working with the Intapp product suite, preferred.
  • Mentoring colleagues, preferred.
  • Experience in a customer-facing role, preferred.
  • Proficiency in XML, JQUERY/JSON, and REST APIs, preferred.
  • Proficiency in SQL, preferred.
  • Experience with the MS Azure platform, particularly Logic Apps and Functions, preferred.
  • Experience working in Boomi, preferred.

Benefits

  • Fully remote position that can be worked from anywhere in the UK.
  • Opportunity to work with a globally integrated team of legal technology and operations specialists.
  • Exposure to a wide range of legal technology platforms and client environments.
  • Equal opportunity employer consideration for all qualified applicants.

Interested in this position?

Apply directly on the company website

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