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Solution Consultant Director, EMEA

1 month, 1 week ago
Spain, United Kingdom, Italy, Portugal, Germany
Full-time
Executive
Implementation Consultant
Customer and Technical Support
Microsoft Dynamics 365 REST API Salesforce SAP
Apply Now
Omilia

Omilia

Omilia is a global leader in Conversational AI, offering AI-based self-service solutions for enhanced customer care fulfillment and success.

IT Services
251-1K
Founded 2002
$20M raised
View All Jobs 32

Description

  • Own the end-to-end pre-sales function for the assigned region or segment, including team structure, capacity, and commercial outcomes.
  • Lead, coach, develop, and retain a team of Solution Consultants and Demo Engineers.
  • Recruit and onboard Solution Consultant and Demo Engineer talent aligned to regional headcount plans.
  • Personally lead discovery workshops, solution design reviews, and executive presentations on the most strategic opportunities.
  • Review and approve demos, solution architectures, scopes of work, high-level effort estimates, and RFP responses for major accounts.
  • Collaborate with Sales Directors and Account Executives to define pre-sales strategy, prioritize pipeline coverage, and allocate resources.
  • Build and maintain reusable pre-sales assets such as demo environments, solution templates, objection frameworks, and technical battle cards.
  • Serve as the senior escalation point for technical blockers, complex integrations, and commercially sensitive scope issues.
  • Coordinate with Product and Delivery leadership to turn field intelligence into roadmap input and capability improvements.
  • Drive pre-sales forecasting accuracy and ensure accurate technical handover from Sales to Delivery for won opportunities.

Requirements

  • Significant and demonstrable experience in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS.
  • Direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams.
  • Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies.
  • Proven ability to lead and close complex, high-value enterprise deals across CX, IT, Procurement, and C-suite stakeholders.
  • Strong commercial acumen in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and commercial positioning.
  • Experience designing and reviewing solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.
  • Demonstrated ability to build high-performing pre-sales teams and a results-oriented culture.
  • Excellent executive communication and facilitation skills for strategic workshops, C-suite presentations, and stakeholder alignment.
  • Experience building reusable pre-sales assets and enablement programmes that improve velocity and consistency.
  • Professional fluency in English and willingness and ability to travel internationally as required.
  • Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral (nice to have).
  • Background in computational linguistics, NLU model design, or dialogue management (nice to have).
  • Exposure to AI Act, GDPR, or similar regulatory frameworks for enterprise AI deployments in the EU (nice to have).
  • Additional European languages, especially German or other DACH-market languages, are a strong advantage.
  • Domain expertise in a vertical such as Banking, Insurance, Utilities, Healthcare, or Telco (nice to have).
  • Familiarity with enterprise integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms (nice to have).
  • Experience in a scale-up or high-growth enterprise software environment with evolving pre-sales structures (nice to have).

Benefits

  • Fixed compensation.
  • Long-term employment with vacation days.
  • Professional development support, including courses and training.
  • Opportunity to work on cutting-edge technology products with global impact.
  • Collaborative and fun team environment.
  • Apple gear provided.

Interested in this position?

Apply directly on the company website

Apply Now

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