Incident Response Deployment Manager

1 hour, 28 minutes ago
Full-time
Mid Level
Project and Program Management
Gritter Francona

Gritter Francona

Gritter Francona provides specialized business and IT solutions to government clients, leveraging the unique skills and dedication of service-disabled veterans to address complex strategy, technology, and management challenges.

Internet Software & Services
1-10
Founded 2013

Description

  • Manage and coordinate software deployment activities across development, pre-production, testing, and production environments for VBA applications and systems.
  • Maintain communication with VA Regional Offices and stakeholders on deployment schedules, release activities, outages, and implementation status.
  • Coordinate monthly integrated releases using ITIL service transition processes and ServiceNow for operational support, tracking, and reporting.
  • Create, update, and monitor Release records in ServiceNow to ensure accurate tracking and compliance with VA release management procedures.
  • Associate and validate Change Requests within Release records to support deployment execution and governance requirements.
  • Coordinate ASCEND release submissions and Change Requests to support PRRCCB processes and approvals.
  • Review software change requests and validate submission of Application Turnover Transmittal documentation in Serena Business Manager and related repositories.
  • Ensure deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete and compliant with operational standards.
  • Coordinate pre-production installations to mirror production deployments and support regression testing to reduce release risk.
  • Collaborate with development, testing, infrastructure, and operations stakeholders to resolve deployment issues and implementation risks.

Requirements

  • Bachelor’s degree.
  • 4+ years of experience in deployment management, release management, change management, or IT operations support.
  • Strong experience with IT service management (ITSM).
  • Experience with software deployment coordination and release management processes.
  • Experience supporting enterprise operations in a federal government environment.
  • Experience with ServiceNow (SNOW) is required or strongly implied by the role.
  • Experience with Jira, Power BI, Dimensions, Rational tools, Serena Business Manager (SBM), and VIP tools is preferred.
  • Experience supporting process automation initiatives and workflow improvements using SharePoint or related automation technologies is preferred.
  • Familiarity with VA release management procedures and ITIL service transition processes is preferred.

Interested in this position?

Apply directly on the company website

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