SMB Account Manager

2 days, 8 hours ago
Full-time
Junior
Customer and Technical Support
Greenhouse Software

Greenhouse Software

Greenhouse is a leading hiring software company that provides a comprehensive suite of tools and services to help businesses excel in their hiring practices. With a focus on fair and equitable hiring, Greenhouse offers scalable workflows and innovative...

Professional Services
251-1K
Founded 2012
$110M raised

Description

  • Manage and prioritize a high-velocity book of business with consistent engagement across a large volume of accounts.
  • Develop strategic account plans to identify expansion and upsell opportunities.
  • Maintain an active pipeline of forecasted renewals and expansions to meet or exceed quota objectives.
  • Build trusted relationships with key stakeholders and executive champions within named accounts.
  • Proactively identify at-risk accounts and own resolution strategies to reduce churn risk.
  • Advise sales leadership on appropriate resolutions for customer issues and retention challenges.
  • Collaborate with cross-functional partners to improve workflows and communication processes within Greenhouse.
  • Participate in building and improving internal operational processes.
  • Take on additional projects and responsibilities as business needs require.

Requirements

  • Experience in a goal-oriented, customer-facing role such as SDR, CSM, or Account Manager with a history of carrying quota or performance-based targets.
  • Exceptional verbal, written, and presentation skills.
  • Excellent time management and process management skills.
  • Strong pipeline management skills and familiarity with Salesforce.
  • Proven success navigating organizations and identifying decision makers and decision-making processes for SaaS investments.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Preferred: ability to bring unique transferable skills and perspectives, even if your background does not match every listed qualification.

Benefits

  • National base pay range starts at $71,400, with compensation commensurate to experience and qualifications.
  • Eligible roles may include stock option awards, bonuses, merit increases, and sales commissions.
  • Medical, dental, and vision insurance.
  • Basic life insurance, short-term disability, and long-term disability coverage for U.S.-based employees.
  • Mental health resources and financial wellness benefits.
  • Fully paid parental leave program.
  • 401(k) plan with company match for U.S.-based employees.
  • Paid time off, including up to 14 scheduled holidays, up to 80 hours of paid sick leave, and up to 20-25 days of vacation for non-exempt employees or flexible PTO for exempt employees.
  • Remote-first work environment with shared office spaces in New York City and Ireland and optional co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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