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Account Manager

12 minutes ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
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Great Notion Support Services

Great Notion Support Services

Build Custom Agents, search across all your apps, and automate busywork. The AI workspace where teams get more done, faster.

Internet Software & Services
View All Jobs 3

Description

  • Manage a book of up to 8 existing enterprise customer accounts with a focus on renewals and expansion.
  • Own the identification, closing, upselling, and cross-selling of new business within existing accounts.
  • Lead executive customer meetings with C-level stakeholders across transformation, operations, and IT.
  • Use business reviews to align business and IT buyers around the PolyAI AI roadmap.
  • Retain customers through renewal strategies and commercial plays that drive high retention and customer lifetime value.
  • Partner with solution consulting to create tailored demos and convert use cases into opportunities.
  • Produce accurate forecasts using MEDDPIC and manage in-quarter pipeline generation in Gong.
  • Build tailored ROI models for specific verticals covering revenue growth and cost efficiency.
  • Develop multi-threaded relationships across customer departments to support cross-selling into new areas.
  • Act as the voice of the customer internally and work with Deployment Strategists to improve product usage and virtual agent quality.

Requirements

  • Minimum 4 years of experience in account management roles owning renewals and expansions.
  • Proven success in value selling and building relationships with executives, business leaders, and technical leaders.
  • Sales experience with a call center operations background.
  • Previous AI experience is preferred.
  • Ability to build and communicate ROI models supporting cost savings, revenue generation, improved CX, and reduced wait times.
  • Demonstrated success meeting or exceeding sales goals, revenue expansion targets, new product adoption, and use-case discovery.
  • Consistent record of meeting or exceeding annual retention targets and booking quota.
  • Experience selling SaaS, systems and performance software, or innovative devices.
  • Ability to communicate analytical results clearly and explain complex technical solutions to executive and team audiences.
  • Self-starter who can balance multiple customer and internal priorities and work in a scalable growth environment.

Benefits

  • Base salary of $120,000–$135,000 plus $172,000–$192,500 OTE, depending on level and experience.
  • Equity in the business through the employee share options plan.
  • Medical, dental, and vision coverage with 100% of employee single cost and 70% of dependent cost covered.
  • Life insurance, short-term disability, and long-term disability coverage.
  • 401(k) plan participation.
  • Flexible PTO plus 11 company holidays.
  • Annual learning and development allowance.
  • One-off work-from-home allowance for home office equipment.
  • Enhanced parental leave.
  • Company-funded fertility and family-forming programs.
  • Menopause care program with Maven.

Interested in this position?

Apply directly on the company website

Apply Now

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