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Senior Account Manager

20 hours, 31 minutes ago
Anywhere
Full-time
Junior
Account Manager
Customer and Technical Support
Asana Confluence CRM JIRA
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GR8 Tech

GR8 Tech

GR8 Tech is a leading B2B iGaming solutions provider, offering a full range of betting and gambling software solutions. Their top-of-the-line software and services cater to iGaming professionals looking to launch, grow, or upgrade their businesses, pro...

IT Services
251-1K
View All Jobs 14

Description

  • Own commercial growth plans and lead regular business reviews with clients.
  • Execute renewals and identify upsell and cross-sell opportunities.
  • Negotiate complex commercial proposals, including discounts, SLA compensations, and renegotiations.
  • Analyze client ROI using CRM and BI data tools to uncover revenue opportunities and improve product adoption.
  • Translate client business metrics and organizational needs into internal product and operational feedback.
  • Represent customer goals internally while identifying churn and integration risks early.
  • Drive smooth onboarding and initial configuration for newly signed accounts.
  • Resolve operational issues across Legal, Compliance, Finance, Product, and Support teams.
  • Track, follow up on, and document client requests and feature updates in CRM, JIRA, and Confluence.
  • Mentor internal team members and deliver product upgrade presentations to clients.

Requirements

  • 3+ years of experience in iGaming, preferably as an Account Manager or in a similar client-facing platform role.
  • Advanced commercial negotiation skills with the ability to build, explain, and defend financial proposals.
  • English proficiency at B2 level or higher.
  • Deep understanding of the iGaming landscape, including operator sites, operational bottlenecks, and marketing challenges.
  • Solid technical literacy, including understanding of SDLC and release management.
  • Experience with account planning and CRM/BI tools.
  • Experience with project tools such as JIRA, Confluence, Miro, and Asana.
  • Resilience and empathy in communication.
  • Strong problem-solving skills and comfort with unfamiliar tasks or systems.
  • Excellent time management and prioritization skills.
  • Experience training or mentoring junior Account Managers is a plus.
  • Advanced Microsoft Office skills, including Excel modeling and PowerPoint client pitches, is a plus.
  • An existing network of operator contacts in the iGaming industry is a plus.

Benefits

  • Annual Benefits Cafeteria budget for sports, medical, mental health, home office, and languages.
  • Paid maternity/paternity leave plus a monthly childcare allowance.
  • 20+ vacation days, unlimited sick leave, and emergency time off.
  • Remote-first work with tech support and coworking compensation.
  • Team events, including online, offline, and offsite gatherings.
  • Internal courses and growth programs.
  • A culture that supports trust, ownership, open feedback, and experimentation.

Interested in this position?

Apply directly on the company website

Apply Now

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