RemoteLeaf Logo
Log in Sign up

Senior Assigned Support Engineer (AMER)

4 weeks ago
United States, Canada
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Bash CI/CD GitLab Kubernetes Linux Ruby Ruby on Rails Serverless
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 47

Description

  • Provide technical support to major GitLab customers and maintain stable, performant environments.
  • Troubleshoot critical and sensitive issues using Zendesk, logs, strace, and other Linux utilities.
  • Build proactive relationships with customer stakeholders and help prioritize technical blockers.
  • Collaborate with Product, Development, Infrastructure, Customer Success, and Sales on defect resolution and roadmap input.
  • Advise customers on GitLab, CI/CD implementations, incidents, and service interruptions.
  • Create documentation, knowledge articles, runbooks, and troubleshooting guides.
  • Partner with Support Engineering colleagues through pairing sessions and stable-counterpart relationships.
  • Participate in hiring by reviewing applications and assessments and conducting interviews.

Requirements

  • Experience managing complex customer-facing support cases from triage through escalation and resolution.
  • Advanced troubleshooting skills across applications, infrastructure, and integrations.
  • Strong Linux systems administration expertise, equivalent to LFCE or RHCE, including performance analysis and low-level debugging.
  • Practical experience with GitLab and CI/CD deployment models and outage impacts.
  • Ability to write and maintain clear, reusable technical support content.
  • Proficiency with scripting languages such as Ruby or Bash.
  • Familiarity with MVC frameworks, preferably Ruby on Rails.
  • Strong communication skills and the ability to explain technical concepts to varied audiences.
  • Familiarity with DevOps technologies such as Kubernetes and serverless platforms.

Benefits

  • U.S. base salary range of $126,400–$213,600, excluding bonuses, equity, and benefits.
  • Fully remote work environment with flexible shift organization.
  • Benefits supporting health, finances, and well-being.
  • Flexible paid time off.
  • Equity compensation and employee stock purchase plan.
  • Growth and Development Fund.
  • Parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Twist Bioscience

Bioinformatics Application Scientist, NGS

Twist Bioscience 251-1K Pharmaceuticals

Twist is seeking a customer-facing Technical Application Scientist to support customers and Sales with custom NGS target-enrichment panels, bioinformatics analysis, and market development.

United States Full-time Senior Solutions Engineer Technical Support Engineer
$154k-$180k
Linux
20 hours, 38 minutes ago
OPSWAT

L3 Technical Support Engineer

OPSWAT 251-1K Internet Software & Services

OPSWAT is hiring a Technical Support Engineer for its OESIS Framework team to resolve customer issues, deliver implementation services, and help organizations optimize critical infrastructure cybersecurity environments.

Remote
Full-time Senior Technical Support Engineer
Bash Cybersecurity Linux macOS Network Security PowerShell Python Windows Server
21 hours, 23 minutes ago
Versapay

Senior Technical Support Specialist

Versapay 51-250 Capital Markets

Versapay is hiring a Senior Technical Support Specialist to provide advanced functional and technical support for customers using ERP integrations, payment processing, and accounting workflows.

United States Full-time Senior Technical Support Engineer
$75k-$85k
JIRA NetSuite REST API Salesforce SQL
21 hours, 38 minutes ago
Versapay

Senior Technical Support Specialist

Versapay 51-250 Capital Markets

Versapay is seeking a Senior Technical Support Specialist to provide advanced support for ERP integrations, payment processing, and accounting workflows while helping customers resolve complex business and technical issues.

Canada Full-time Senior Technical Support Engineer
$59k-$67k
JIRA NetSuite REST API Salesforce SQL
21 hours, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers