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Renewals Manager - Brazil

2 hours, 8 minutes ago
Brazil
Full-time
Mid Level
Account Manager
Sales and Business Development
CRM DevSecOps HubSpot Salesforce
Apply Now
GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 171

Description

  • Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts from early engagement through signed agreement.
  • Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn.
  • Prepare renewal proposals, pricing quotes, and contract documentation aligned with customer needs and internal guidelines.
  • Lead commercial and contractual negotiations with customer stakeholders, including pricing, terms, and timelines.
  • Identify and qualify upsell and cross-sell opportunities in partnership with Sales and Customer Success.
  • Monitor customer health, usage, and satisfaction signals to identify at-risk renewals and drive mitigation plans.
  • Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems.
  • Collaborate with Sales, Customer Success, Finance, Legal, and Product to remove obstacles and ensure timely renewals.
  • Forecast renewal outcomes and contribute to scalable renewal processes and best practices that improve retention and growth.

Requirements

  • Fluency in Portuguese and Spanish.
  • Experience owning an end-to-end renewal motion for subscription or SaaS contracts, including forecasting, negotiation, and closing.
  • Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals.
  • Ability to manage a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks.
  • Proficiency with CRM platforms such as Salesforce or HubSpot.
  • Strong Excel or Google Sheets skills for analysis and reporting.
  • Ability to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions.
  • Experience partnering with Sales, Customer Success, Finance, and Legal to structure renewals and manage contract terms.
  • Strength in identifying renewal risks early using customer health and usage data.
  • Openness to learn GitLab's platform and processes; transferable experience from renewals, account management, sales, or customer success is welcomed.

Benefits

  • Benefits to support your health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • All roles are remote, with an all-remote, asynchronous work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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