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Field Engineer

3 months, 2 weeks ago
United States
Full-time
Mid Level
Technical Account Manager
DevOps and Infrastructure
Active Directory Encryption PowerShell SQL
Apply Now
Genetec

Genetec

Genetec develops unified physical security software that integrates access control, video surveillance, and automatic license plate recognition into a single platform, serving enterprise and government organizations worldwide.

Professional Services
1K-5K
Founded 1997
View All Jobs 12

Description

  • Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites.
  • Serve as a primary on-site and remote technical point of contact for key projects with Genetec partners.
  • Build and maintain strong relationships with new and existing customers.
  • Develop and maintain deep working knowledge of Genetec’s solution portfolio.
  • Document all activities, service interventions, and anomalies encountered in Genetec systems.
  • Escalate critical customer issues promptly through the proper channels.
  • Gather customer feedback and translate it into functional requirements for product improvements.
  • Provide consulting and guidance on best practices, upgrades, integrations, training, and change requests.
  • Manage some of the projects you are involved in.
  • Support proof-of-concept, staging, system deployment, commissioning, audits, and system assessments.

Requirements

  • Strong analytical and troubleshooting skills with attention to detail.
  • Ability to work independently and collaboratively as part of a team.
  • Ability to listen and adapt to different personalities and situations.
  • Comfortable interfacing with key stakeholders at major accounts in sensitive situations.
  • Strong organization and time-management skills.
  • Ability to work in a fast-paced technical environment.
  • Valid driver’s license and passport required.
  • Experience deploying and troubleshooting security systems, including video surveillance systems and access control systems.
  • Excellent administration and troubleshooting knowledge of Windows operating systems, including Active Directory, SQL, file sharing, IIS, clustering, GPO, and performance monitoring.
  • Strong understanding of networking principles and IP protocols, with experience configuring and troubleshooting switches and routers.
  • Knowledge of network storage concepts and best practices, including SAN, NAS, and iSCSI.
  • Database query and management skills.
  • Understanding of server virtualization concepts.
  • Experience with encryption and certificates.
  • PowerShell experience is an asset.

Benefits

  • Attractive compensation package with 401(k) match.
  • Training and tuition reimbursement program.
  • Flexible working schedule with work-life balance.
  • Opportunity to work in a professional services role supporting customers across North America.

Interested in this position?

Apply directly on the company website

Apply Now

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