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Senior Customer Engineer, East China

3 weeks, 6 days ago
China
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Cloudflare DNS JavaScript Python
Apply Now
Cloudflare

Cloudflare

Cloudflare, Inc. is a leading web performance and security company that protects and accelerates Internet applications globally, enhancing performance and security without hardware or software changes.

IT Services
1K-5K
Founded 2009
View All Jobs 10

Description

  • Lead technical discovery with Account Executives and design tailored architectures across security, networking, Zero Trust, and developer platforms.
  • Deliver product demonstrations and Proofs of Concept (PoCs).
  • Maintain technical relationships with stakeholders throughout onboarding, maturity, renewal, and expansion.
  • Align customer business objectives with Cloudflare’s evolving product roadmap.
  • Carry a variable quota tied to new business and account growth.
  • Drive platform adoption, revenue retention, and cross-sell and up-sell opportunities using product usage data.
  • Lead technical Quarterly Business Reviews (QBRs) for C-level stakeholders and communicate measurable return on investment.
  • Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and telemetry monitoring.

Requirements

  • Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
  • Experience in a quota-carrying or revenue-aligned environment.
  • Understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Exceptional presentation and stakeholder management skills, including communication with C-suite audiences.
  • Hands-on experience with Cloudflare’s developer platform and AI ecosystem, including Workers AI and AI Gateway (preferred).
  • Experience with prompt engineering, LLM orchestration, or Retrieval-Augmented Generation (RAG) architectures (preferred).
  • Proficiency in Python, JavaScript, or similar languages for integrations, API connectors, and edge functions (preferred).
  • Availability to work in Beijing, China; an in-person interview may be required at a Cloudflare office or hub.
  • Ability to satisfy applicable U.S. export-control authorization requirements without sponsorship for an export license, if required.

Benefits

  • Competitive base salary and variable commission tied to new business, adoption milestones, and account expansion.
  • Opportunity to work on Cloudflare’s global Internet, security, networking, and developer platforms.
  • Cloudflare’s commitment to diversity, inclusion, equal employment opportunity, and reasonable accommodations.
  • Participation in a company supporting initiatives such as Project Galileo, the Athenian Project, and 1.1.1.1.

Interested in this position?

Apply directly on the company website

Apply Now

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