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Senior Pre- & Post-Sales Customer Engineer, Enterprise

28 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Android CSS HTML JavaScript Machine Learning React Native REST API Swift
Apply Now
Pendo.io

Pendo.io

Pendo.io offers a comprehensive Software Experience Management platform that enables organizations to analyze and enhance user interactions with software, facilitating improved product engagement and adoption without the need for engineering resources.

Internet Software & Services
251-1K
Founded 2013
$360M raised
View All Jobs 2

Description

  • Partner with Account Directors on pre-sales motions for new customer acquisition and expansion.
  • Identify customer pain points and deliver tailored demos, requirements gathering, success criteria, installation guidance, and workshops.
  • Lead onboarding for strategic customers, including planning, implementation, integrations, and training.
  • Build customer-specific implementation playbooks and guide complex deployments with executive visibility.
  • Drive adoption across underutilized features, untapped products, and new lines of business.
  • Diagnose stalled adoption issues, design paths forward, and connect technical work to measurable business outcomes.
  • Serve as an escalation point for complex technical challenges and resolve ambiguous problems with multiple tradeoffs.
  • Build playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows.
  • Use AI tools to accelerate content creation, surface account patterns, and share workflow findings with the team.
  • Assess account health, risks, stakeholder relationships, and priority issues across your portfolio.

Requirements

  • 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
  • Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs.
  • Ability to architect and troubleshoot complex front-end implementations.
  • Proven experience managing strategic Enterprise accounts with executive-level stakeholders and competing priorities.
  • Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
  • Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
  • Hands-on use of AI tools for account research, content creation, or workflow automation.
  • Experience mentoring or coaching more junior technical team members.
  • Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment (nice to have).
  • Hands-on experience with mobile app development, including Swift, Android, or React Native (nice to have).
  • Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation (nice to have).
  • Track record of building reusable frameworks, playbooks, or processes adopted by a broader team (nice to have).

Benefits

  • On-target earnings of $193,393 - $241,742 with a 70/30 base-to-variable split.
  • Employer-heavy coverage with $0 premium health plan options.
  • Strong 401(k) match.
  • Equity.
  • Flexible time off.
  • Remote role.
  • Competitive United States benefits package.

Interested in this position?

Apply directly on the company website

Apply Now

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