RemoteLeaf Logo
Log in Sign up

Implementation Consultant | REMOTE (New Zealand)

1 month, 2 weeks ago
New Zealand
Full-time
Junior
Implementation Consultant
Project and Program Management
Apply Now
Gatekeeper

Gatekeeper

Gatekeeper is a next-generation vendor and contract lifecycle management platform that provides automated reminders, dynamic data visualization, and flexible contract management options with a strong emphasis on usability and compliance.

Internet Software & Services
51-250
Founded 2010
View All Jobs 8

Description

  • Partner with the Senior Solutions Engineer and Account Director to support a portfolio of established customers as their technical point of contact.
  • Own the full customer journey from implementation through long-term adoption and success.
  • Manage day-to-day technical actions such as configuration requests, workflow updates, user permissions, and data updates.
  • Translate customer business processes into efficient Gatekeeper workflows and configure core features to drive value.
  • Troubleshoot technical issues and coordinate with internal teams to deliver fast, effective resolutions.
  • Build strong customer relationships to understand business processes, strategic goals, and usage requirements.
  • Advocate for customer needs and suggest product or functionality enhancements.
  • Monitor customer health and usage, identifying optimisation opportunities, adoption risks, and engagement issues.
  • Track implementation success metrics such as Time to First Value and document customer configurations and interactions.
  • Identify expansion opportunities and support renewals by preparing data for strategic business reviews and demonstrating platform value.

Requirements

  • 3+ years of experience in a customer-facing technical role such as Technical Support, IT, Junior Implementation, or a similar SaaS support role.
  • Experience supporting SaaS implementations and achieving implementation milestones, including Time to First Value and success criteria.
  • Strong analytical mindset with comfort in configuration management, data mapping, and data migration support.
  • Genuine interest in AI advancements and a commitment to learning how to apply AI tools in the role.
  • Exceptional attention to detail and strong problem-solving skills.
  • Strong organisational skills with experience supporting technical projects, tracking time, reporting progress, and identifying risks.
  • Clear and professional verbal, video, and written communication skills for customer-facing and documentation work.
  • Interest in building a career in customer value and learning from a senior team member in a fast-paced, collaborative environment.
  • Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms is preferred.
  • Fully remote role open to applicants based in New Zealand.

Benefits

  • 100% remote working with no office commute.
  • Generous paid vacation allowance.
  • Comprehensive benefits package including private medical and dental cover.
  • GRSP matching.
  • Employee Assistance Program.
  • Learning and Development opportunities.
  • Technology provided to support your work.
  • Match funding through the Gatekeeper for Good program to support local non-profit organisations.
  • Gatekeeper retreats.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Healthcare Management Administrators

Implementation Manager I

Healthcare Management Administrators 251-1K Insurance

HMA is hiring an Implementation Manager to lead new client onboarding for health plan administration, ensuring smooth transitions from sale through go-live across internal teams and clients.

United States Full-time Junior Implementation Consultant
$110k-$124k
CRM Microsoft Dynamics 365 Salesforce
17 hours, 45 minutes ago
AHEAD

Senior Technical Consultant - Network Cloud

AHEAD 1K-5K IT Services

AHEAD is hiring a Cloud Networking expert to design, automate, and support cloud and on-premises networking solutions for enterprise clients across AWS, Azure, and GCP.

India Full-time Lead Implementation Consultant Network Engineer
AWS Azure GCP Network Security Terraform
17 hours, 45 minutes ago
Really Great Reading

Regional Engagement Manager - West

Really Great Reading 11-50 Diversified Consumer Services

Really Great Reading is hiring a Regional Engagement Manager to oversee district partnerships and drive successful training, implementation, adoption, and renewal outcomes across K–12 accounts.

United States Full-time Senior Customer Success Manager Implementation Consultant
CRM
17 hours, 45 minutes ago
RegScale

Solution Advisor

RegScale 11-50 Utilities

RegScale is hiring a Solution Advisor to support customer engagements for its continuous controls monitoring platform, helping organizations adopt and operationalize security, risk, and compliance programs.

United States Full-time Mid Level Implementation Consultant
C# Cybersecurity Python
17 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers