Solution Advisor

3 hours, 3 minutes ago
Full-time
Mid Level
Customer and Technical Support
RegScale

RegScale

RegScale offers an automated governance, risk, and compliance software platform that enables organizations to streamline their compliance programs through continuous controls monitoring and real-time evidence collection.

Utilities
11-50
Founded 2021
$22M raised

Description

  • Provide post-sales onboarding support to drive full production readiness and long-term adoption.
  • Lead solution workshops to identify customer requirements and develop prescriptive implementation strategies.
  • Configure and demonstrate the RegScale platform for customers.
  • Work with ecosystem partners on integrations, framework digitization, and bringing programs to production.
  • Develop and deliver customer training to improve platform adoption and utilization.
  • Capture customer requirements and relay them to the Product team to inform future enhancements.
  • Pilot new offerings to support product development.
  • Support Customer Success efforts to increase platform utilization and expansion opportunities.
  • Provide technical responses for customer and prospect inquiries, including RFPs, RFIs, and SOWs.
  • Support primarily Federal Civilian customers, with potential shift to other customer segments as needed.

Requirements

  • Bachelor’s degree with 4 years of experience, or Master’s degree with 3 years of experience.
  • At least 4 years of experience in compliance, cybersecurity/GRC SaaS professional services, customer success, or related roles.
  • Understanding of at least one GRC framework such as NIST 800-53, FedRAMP, ISO 27001, SOC 2 Type 2, or NIST CSF.
  • Ability to explain complex concepts clearly to business and technical stakeholders.
  • Strong communication and interpersonal skills.
  • Comfort working in a highly technical, fast-changing organization with a rapidly expanding customer base.
  • Deep understanding of SaaS products, deployment processes, and cloud-based technologies.
  • Willingness to travel up to 25%.
  • US citizenship required.
  • Subject to a background check and unannounced drug testing.
  • Familiarity with Python or C# for scripting, API integrations, or automation workflows is preferred.
  • Cybersecurity and/or GRC certifications are a plus.
  • Experience with U.S. Federal Civilian customers, federal cybersecurity programs, or federal compliance frameworks is a plus.

Benefits

  • Fully remote work with an option to be based in the Boston, Knoxville, or DC area offices.
  • Competitive OTE.
  • Stock options.
  • Generous compensation package.

Interested in this position?

Apply directly on the company website

Apply Now

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