Investor Relations Analyst

20 hours, 53 minutes ago
Full-time
Entry Level
Sales and Business Development
Fundrise

Fundrise

Fundrise provides a low-cost platform for U.S. investors to access direct private market investments, such as real estate and venture capital, democratizing the investment process and making it simpler and more reliable for individuals regardless of th...

Capital Markets
51-250
Founded 2010
$41M raised

Description

  • Serve as a primary contact for retail investors, answering account questions and resolving issues.
  • Deliver a consistently high standard of investor service.
  • Develop strong working knowledge of Fundrise products, investment structures, and strategies.
  • Use product knowledge to support investors accurately and confidently.
  • Evaluate AI tools and responses to identify gaps and improve the customer experience.
  • Help drive team efficiency through better use of AI tools.
  • Work with the team to develop systematic methods for scaling the business and supporting a growing investor base.

Requirements

  • 1+ year of prior customer service experience, ideally in a high-volume environment.
  • Understanding of how proactive customer service supports brand loyalty and customer retention.
  • Strong written and verbal communication skills with the ability to explain complex topics clearly.
  • Comfort working independently while staying closely coordinated with a team.
  • High attention to detail and ability to manage multiple priorities.
  • Desire to learn about Fundrise products and investment strategies.
  • Bachelor’s degree in Finance, Business, or a related field preferred.
  • Prior customer service experience in real estate or financial services preferred.
  • Exceptional communication and interpersonal skills.
  • Strong work ethic, positive attitude, and willingness to learn.

Benefits

  • Remote-first work environment (must live in the United States).
  • Competitive medical, dental, and vision insurance with Fundrise contributing to employee and dependent premiums.
  • Flexible Spending Accounts for medical expenses, dependent care, and parking.
  • 401(k) with a 3% Fundrise contribution regardless of employee contribution.
  • Fully covered life insurance and short-term disability.
  • Significant equity through the employee stock grant program.
  • Gympass benefit including mental health resources.
  • Flexible PTO.
  • Employee Assistance Program.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Client Partner, Programmatic, New York

Life360 251-1K Family Services

Life360 is hiring a Senior Client Partner to grow programmatic advertising revenue for its remote-first Ads team, managing agency and buyer relationships and turning the company’s audience and inventory into revenue.

Salesforce
19 hours, 53 minutes ago

Key Account Executive (Accounts $50 million - $1 billion) - Central US

Rithum Internet Software & Services

Rithum is hiring a Key Account Executive to drive new-logo acquisition and pipeline growth for its Brands products across mid-market and enterprise commerce accounts.

CRM E-commerce HubSpot Salesforce
19 hours, 53 minutes ago

Account Manager

Cision 5K-10K Professional Services

Cision is hiring an account management and expansion sales professional to grow an assigned installed customer base through renewals, upsell opportunities, and recurring revenue retention.

20 hours, 8 minutes ago

Key Account Executive (Accounts $50 million - $1 billion) - Central US

Rithum Internet Software & Services

Rithum is hiring a Key Account Executive to drive new logo acquisition and expand its commerce platform presence with mid-market and enterprise brands and retailers.

CRM HubSpot Salesforce
20 hours, 8 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers