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Technical Support Engineer

2 weeks ago
Turkey
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
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Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017
View All Jobs 94

Description

  • Diagnose and resolve complex technical issues for clients using the platform.
  • Own support tickets from first response through resolution.
  • Act as the voice of the customer and share feedback that informs the product roadmap.
  • Collaborate with the right internal teams to unblock issues and prevent tickets from falling through the cracks.
  • Investigate technical problems using a product and troubleshooting mindset.
  • Communicate clearly and proactively with clients and teammates in a technical support context.
  • Use AI tools as part of day-to-day work and develop fluency as the tools evolve.
  • Contribute to a support culture built on ownership, proactivity, and quality.

Requirements

  • 3+ years of experience in technical support for a SaaS product.
  • C1-level English, written and spoken, with the ability to communicate clearly and quickly in a technical context.
  • Understanding of how the web works, including HTML, CSS, and JavaScript.
  • Comfort reading code and using browser developer tools.
  • Strong analytical and troubleshooting skills.
  • High ownership mindset with the ability to follow through, meet deadlines, and communicate proactively when priorities change.
  • Ability to work a fixed schedule from 9:00–18:00 Eastern Time (New York).
  • Experience with Intercom or a similar ticketing system is preferred.
  • Experience writing help center or knowledge base articles is preferred.
  • Experience with API troubleshooting or integration support is preferred.

Benefits

  • Up to $2,200 gross per month in compensation.
  • 31 days off.
  • 100% paid telemedicine plan.
  • Home office setup assistance for furniture and other workspace items.
  • English learning courses.
  • Relevant professional education support.
  • Gym or swimming pool benefit.
  • Co-working and remote working options.

Interested in this position?

Apply directly on the company website

Apply Now

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