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Technical Support Engineer

2 weeks ago
Portugal
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
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Fundraise Up

Fundraise Up

Fundraise Up specializes in enhancing online donation processes through AI-driven conversion optimization and integrated payment solutions, enabling organizations to maximize their fundraising potential and improve donor engagement.

Capital Markets
51-250
Founded 2017
View All Jobs 94

Description

  • Diagnose and resolve complex technical issues for clients using the platform.
  • Own support tickets from first response through resolution.
  • Communicate proactively with customers and internal teams when issues change or need escalation.
  • Act as a product expert and client advocate within the company.
  • Provide customer feedback that helps shape the product roadmap.
  • Investigate technical problems using browser tools and web application knowledge.
  • Work closely with the support and product teams to ensure issues do not fall through the cracks.
  • Use AI tools actively in day-to-day support work.

Requirements

  • 3+ years of experience in technical support for a SaaS product.
  • C1-level English, written and spoken, with clear communication in technical contexts.
  • Ability to work a fixed 9:00–18:00 Eastern Time (New York) schedule.
  • Understanding of how the web works, including HTML, CSS, and JavaScript.
  • Comfort reading code and using browser developer tools.
  • Strong analytical and troubleshooting skills.
  • High ownership mindset with the ability to follow through and meet deadlines.
  • Experience with Intercom or similar ticketing systems (preferred).
  • Experience writing Help Center or knowledge base articles (preferred).
  • Experience with API troubleshooting or integration support (preferred).

Benefits

  • Private medical insurance for the employee and their family.
  • 22 paid vacation days per year plus up to 14 paid public holidays.
  • 5 company-paid sick leave days.
  • English learning courses and relevant professional education.
  • Gym or swimming pool benefit.
  • Home office setup assistance for furniture and equipment.
  • Co-working support.
  • €50 monthly allowance for internet and mobile phone expenses.
  • Remote working.
  • Equity options and a long-term ownership culture.
  • Compensation of up to €2,450 gross per month.

Interested in this position?

Apply directly on the company website

Apply Now

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