IT Ops Engineer (Full Time, Remote)

20 hours, 20 minutes ago
Full-time
Mid Level
Cybersecurity
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Run the day-to-day IT help desk for approximately 75 employees and resolve software access, account provisioning, laptop, and general support tickets.
  • Own the full laptop lifecycle, including vendor pricing, procurement, deployment, refreshes, and retrieval from terminated employees.
  • Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to reduce repetitive IT work.
  • Develop internal tools and scripts that use LLM APIs to automate ticket triage, documentation, onboarding checklists, and other IT workflows.
  • Execute IT compliance and governance tasks in partnership with the Director of InfoSec, including access reviews, evidence collection, policy enforcement, and offboarding verification.
  • Partner with the Director of InfoSec and CFO on software renewals, pricing negotiations, and consolidation opportunities.
  • Manage configurations, integrations, and policy maintenance across Kandji, Okta, Jira, SentinelOne, and Google Workspace.
  • Execute employee onboarding and offboarding IT workflows with same-day turnaround.
  • Document runbooks, automation logic, vendor contacts, and asset inventory.

Requirements

  • 3+ years of experience in IT operations, IT support engineering, or a similar role at a remote or distributed company.
  • Hands-on experience with an Apple-focused MDM platform such as Kandji or Iru; Jamf or Intune is acceptable.
  • Hands-on experience administering an identity provider such as Okta, including SSO configuration, SCIM provisioning, and lifecycle policies.
  • Proven scripting ability in Python, JavaScript, or Bash, with the ability to read and write code that calls REST APIs.
  • Experience with SentinelOne or a similar EDR tool.
  • Demonstrated experience building production automations in Zapier, Make, or a similar iPaaS tool.
  • Experience calling LLM APIs such as Anthropic, OpenAI, or Gemini from scripts or internal tools; this is a hard requirement.
  • Experience supporting IT compliance programs such as SOC 2 or ISO 27001, including access reviews, audit evidence collection, and policy enforcement.
  • Experience managing laptop fleets remotely, including shipping logistics and retrieval from remote terminations.
  • Strong written communication skills for working in a remote, Slack- and ticket-based environment.
  • Jira admin experience, including workflows, automation rules, and custom fields, is preferred.
  • Experience with a GRC platform such as Vanta, Drata, or Secureframe is preferred.
  • Prior experience at a company with 75–250 employees is preferred.
  • Vendor negotiation experience for SaaS renewals is preferred.

Interested in this position?

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