Guest Communications Coordinator

3 weeks, 4 days ago
Full-time
Junior
Marketing and Growth
Fresh Prints

Fresh Prints

Fresh Prints specializes in providing custom apparel and promotional products, offering over 1000 designs and 500 branded items tailored to the latest retail fashion trends, with a focus on serving student groups and organizations across various campuses.

Textiles, Apparel & Luxury Goods
251-1K
Founded 2009

Description

  • Build, test, schedule, and send email, SMS, and app push campaigns in Klaviyo.
  • Write clear, on-brand guest communications, event updates, reminders, and reusable welcome templates.
  • Proofread campaigns and verify merge fields, links, and audience segmentation before launch.
  • Draft and deploy urgent day-of-show and weather updates for road teams outside standard business hours.
  • Monitor bounces, invalid addresses, suppressions, unsubscribes, and other deliverability issues.
  • Coordinate outreach requests from Program Managers, Operations, and Ticketing teams.
  • Track send volumes, turnaround times, campaign performance, and workflow improvements.

Requirements

  • 1–2 years of experience in email/SMS marketing, guest services, or customer communications.
  • Experience in live events, hospitality, or entertainment preferred.
  • Excellent written and spoken English with strong proofreading and attention to detail.
  • Experience with Klaviyo, Mailchimp, or similar email service providers.
  • Availability and reliability for after-hours and weekend requests.
  • Strong organizational skills and ability to prioritize concurrent requests; Asana experience preferred.
  • Ability to interpret basic data, monitor deliverability, and identify campaign anomalies.
  • Experience with tour management, road teams, or live event ticketing platforms preferred.
  • Advanced Klaviyo experience and audience segmentation expertise preferred.

Benefits

  • Remote work environment within a fully remote company.
  • Exposure to boutique music, tour, and VIP hospitality programs.
  • Collaborative work with operations and management teams.
  • High-visibility ownership of guest communications and campaign health.

Interested in this position?

Apply directly on the company website

Apply Now

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