Freelance Latin America

Freelance Latin America connects businesses with skilled international remote workers in any industry. Maximize your business growth potential while keeping costs low by connecting with specialized bilingual freelancers through our remote staffing solu...

Professional Services

Industrials

1-10 (3)

Founded 2017

14 open positions

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Customer Success Manager

1 month ago

Mexico, Venezuela, Colombia, El Salvador, Nicaragua, Peru

Full-time

Mid Level

Customer and Technical Support

CRM

Apply Now

Freelance Latin America

Professional Services

1-10

Founded 2017

View All Jobs 14

Description

Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation.
Collect, organize, and track required documentation such as logos, surveys, and approvals.
Submit permit applications and monitor approval status with relevant authorities.
Coordinate production and installation timelines across multiple stages of the project.
Serve as the main point of contact for client inquiries, updates, and issue resolution.
Monitor project progress and keep deliverables on track within a 4–6 week timeframe.
Confirm project completion, including required documentation and photos.
Support final payment collection and close out projects.
Work with internal teams and client workflows to ensure smooth execution and communication.

Requirements

Strong English communication skills, both written and verbal.
Proven ability to manage multiple projects and deadlines simultaneously.
Excellent organization, documentation, and follow-up skills.
Strong client-facing communication and expectation management abilities.
Ability to work collaboratively while maintaining ownership of tasks.
High sense of urgency, problem-solving mindset, and attention to detail.
Experience with CRM or project management tools such as ShopVox or similar.
Ability to understand basic plans, drawings, or specifications.
Familiarity with permitting processes or construction workflows is preferred.
Basic understanding of signage, fabrication, or installation processes is a plus.
Availability to work Monday through Friday, 7:00 AM to 4:00 PM GMT -5:00 Eastern Time (US & Canada).

Benefits

Fully remote work environment.
Stable, long-term collaboration.
Clear scope of responsibilities and structured workflows.
Training and onboarding support.
Opportunity to work with international teams.
Exposure to modern tools and professional processes.
Supportive and collaborative work culture.
Opportunity for skill development and career growth.

Interested in this position?

Apply directly on the company website

Apply Now

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