Account Manager (Passively Hiring)

2 months ago
Full-time
Mid Level
Customer and Technical Support
FMX

FMX

FMX is a cloud-based software that simplifies facilities management by enabling facilities managers to track work orders, schedule resources, and plan maintenance efficiently. With FMX, organizations can streamline processes, increase asset productivit...

Internet Software & Services
51-250
Founded 2012
$3M raised

Description

  • Upsell and cross-sell additional FMX software features to existing customers.
  • Convert retention-generated leads and generate new leads within an assigned territory.
  • Prospect for new leads using sales sequences and related tools.
  • Present customer offers based on goals, needs, usage, and recent activity.
  • Keep customer accounts compliant with purchased licenses.
  • Collaborate with Marketing to create effective campaigns.
  • Record meetings, calls, follow-ups, and tasks in Gainsight.
  • Follow the upsell and expansion playbook to move accounts from qualified to closed.
  • Work with the Customer Retention Manager and Customer Success team to build pipeline and close deals.
  • Travel to customer events approximately 1-3 times per quarter.

Requirements

  • Proven knowledge of FMX software.
  • Track record of exceeding quota.
  • Ability to analyze customer goals, usage, and product setup to create tailored offers.
  • Advanced Microsoft Office skills, especially Microsoft Excel.
  • Strong relationship-building and rapport-building skills with customers and executives.
  • Ability to communicate effectively and empathize with customer success goals.
  • Understanding of when to proactively reach out to customers.
  • Proficiency in the basics of Salesforce data schema and configuration.
  • Ability to prioritize work and manage time effectively.
  • Flexibility to occasionally work outside standard FMX operating hours.
  • Experience turning customer conversations into business-driving relationships.
  • Innovative problem-solving mindset and a positive, customer-centric attitude.
  • Self-motivation, coachability, and commitment to continuous improvement.
  • Effective presentation and negotiation skills.
  • Alignment with FMX’s core pillars of work ethic, discipline, results, respect, and integrity.

Benefits

  • Base salary range of $50,000-$55,000 annually plus commissions.
  • Target on-base earnings (OTE) of $100,000-$110,000 annually.
  • 100% company-paid health, dental, vision, long-term disability, short-term disability, and life insurance.
  • 401(k) retirement plan.
  • Remote-first work arrangement with the ability to work from home anywhere in the US.
  • Home office support including a company laptop, headset, up to $500 for equipment/furniture/accessories, and $60/month toward internet.
  • Generous PTO and UTO policies.
  • Flexible schedule for personal appointments when performance and timelines are met.
  • Annual all-company summit and onsite onboarding in Columbus, OH with accommodations covered.

Interested in this position?

Apply directly on the company website

Apply Now

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