Customer Success Manager - SMB

8 hours, 15 minutes ago
Junior
Customer and Technical Support
Fleetworthy Solutions

Fleetworthy Solutions

Fleetworthy Solutions provides unified fleet management software for safety, compliance, and risk, going beyond regulatory requirements to drive profitability and streamline processes.

Professional Services
51-250

Description

  • Develop and execute strategic personalized and automated email campaigns and outreach sequences.
  • Build and optimize workflows within the customer success platform.
  • Analyze account data to generate customized insights and prioritize actions at scale.
  • Facilitate one-to-many engagement programs such as webinars and office hours.
  • Collaborate cross-functionally with Product, Sales, Marketing, and Support to drive customer value.
  • Engage customers 1:1 when needed to support product adoption, expansion opportunities, or escalated issues.
  • Track and influence customer health, retention, churn reduction, and account expansion outcomes.
  • Cultivate customer advocates and generate case study, reference, and review opportunities.

Requirements

  • Bachelor's degree in Business, Communications, or a related field.
  • 2+ years in Customer Success, Account Management, or a similar client-facing role preferred.
  • Strong written and verbal communication skills.
  • Strong data analysis skills.
  • Proficiency in Microsoft Excel, PowerPoint, and Word.
  • Excellent problem-solving and relationship-building skills.
  • Ability to work both independently and cross-functionally with product, sales, support, and marketing teams.
  • Familiarity with CRM systems such as Salesforce, Planhat, or Gainsight preferred.
  • Previous experience in the transportation industry is a plus, but not required.

Interested in this position?

Apply directly on the company website

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